Building healthy communities through outstanding care, innovative partnerships, and amazing people.
Join our team and together we will make progress on our Strategic Goals:
Forge a new path to meet the changing needs of our growing communities
Champion a culture of exemplary care and deliver clinical excellence
Create an environment where the best experiences happen
Own our role to improve the system
Through new partnerships, a relentless focus on quality and sustainability, and a dedication to the best patient and provider experience, Southlake will improve the health of our communities and shape the future of healthcare.
The Stronach Regional Cancer Program; Program Clerical Supportis a member of the Regional Cancer Program team who works with the support of, and in collaboration with, all health care providers within the Cancer Centre. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions with the Cancer Centre, reporting to the Manager, Outpatient Clinics & Systemic Therapy Suite. He/she role models the organizational core competencies.
Works under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties. Program Clerical Supports also act as receptionists and communicate with patients on the phone and in person.
Health & Safety Workplace Responsibilities:
- Minimum Grade 12
- Medical Terminology Certificate required
- Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred
- Minimum one (1) year of clerical duties in an acute care health care environment required
- Proven ability to attend work regularly
- Demonstrated current knowledge and skill in the use of medical electronic health record systems
- Current experience in computerized provider/physician order entry (CPOE) an asset
- Proficiency with Microsoft Office preferred
- Demonstrated ability in problem solving
- Demonstrated willingness to learn/innovate
- Commitment to customer service and teamwork
- Demonstrates analytical skills in relation to knowledge of hospital operations
- Effective organizational and prioritizing skills
- Demonstrated interpersonal and conflict resolution skills
- Excellent teamwork skills
- Current CPR certification considered an asset
It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Accommodation & Diversity in the Workplace
At Southlake, we are committed to fostering an inclusive and accessible work environment. We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization. Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.
As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.