SPA COORDINATOR
Come work at an awe-inspiring Oceanside property overlooking the Salish Sea, surrounded by 22 acres of tranquil forest.
Tigh-Na-Mara is home to the Grotto Spa, voted #1 Spa in British Columbia, two award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort recreation program, 3 km of sandy beach, and some of the warmest ocean swimming waters in Canada.
Tigh-Na-Mara is a wonderful place to play and to work.
JOB SUMMARY
Reporting to the Spa Guest Services Manager, the Spa Coordinator helps create welcoming, relaxing, and memorable experiences for every Grotto Spa guest.
This guest-facing role welcomes and assists guests, coordinates spa appointments, and provides knowledgeable information about treatments, services, amenities, and retail products.
The Spa Coordinator responds to guest needs, supports retail sales, and works collaboratively with Spa Team Members to help ensure the Grotto Spa is organized, prepared, and maintained to a high standard.
WHAT TIGH-NA-MARA OFFERS YOU!
- Competitive wages and eligible Team Member benefits.
- Comprehensive training and development opportunities.
- Opportunities for internal growth and promotion.
- Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa.
- Access to resort amenities, including pool and fitness center.
- A supportive and inclusive work environment.
- The opportunity to work alongside an amazing team.
RESPONSIBILITIES
- Welcome and assist guests with warmth and professionalism while creating a relaxing and positive spa experience.
- Coordinate and confirm spa appointments accurately while maintaining awareness of guest schedules, preferences, and special requests.
- Provide knowledgeable information about spa treatments, services, amenities, retail products, and relevant resort offerings.
- Process guest payments and check-outs accurately using the Spa’s point-of-sale and booking systems.
- Respond promptly and professionally to guest inquiries in person and by phone, assisting with requests and concerns as appropriate.
- Support retail sales and help ensure guest areas, product displays, and Spa spaces are clean, organized, stocked, and ready for use.
QUALIFICATIONS
- Available to work a flexible full-time schedule, including days, evenings, weekends and holidays.
- Excellent communication, organizational, and multitasking skills.
- Detail-oriented, dependable, and able to remain organized while managing multiple guest needs and priorities.
- Professional, approachable, and committed to providing exceptional and personalized guest service.
- Comfortable using computers, booking systems, and point-of-sale technology, with the ability to learn new systems.
- Previous spa, wellness, hospitality, retail, or guest service experience is considered an asset.
Pay Rate: $18.40 per hour plus gratuities
We offer competitive wages, opportunities for career growth, and a positive, inclusive, and sustainability-focused work environment.
If you have a passion for hospitality, take pride in creating exceptional guest experiences, and enjoy working in a fast-paced environment in a beautiful Oceanside setting, apply now to join our team as a Spa Coordinator.
We kindly ask that all applications be submitted online, as we are unable to accept applications by phone or in person.
Pay: $18.40 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Parksville, BC V9P 2E3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
