Tridon Communications is growing! We are seeking Service Administrator to join our team in Calgary.
Job Summary:
The Service Administrator ensures all customer work is completed on time, meeting Tridon's high-quality standards. This role involves fulfilling rental and service orders, managing shipping and receiving, answering phones, inventory management, and performing administrative tasks such as filing orders and maintaining the customer database. The Service Coordinator ensures all customer contracts are current and correctly entered for billing. This position requires close collaboration with managers, technicians, and other service coordinators. The ideal candidate has strong organizational skills, attention to detail, and excellent communication abilities, ensuring seamless service delivery and high customer satisfaction. This person will provide administrative and customer support to the Service, Sales, and Management teams.
What you Bring:
- Diploma or Certificate in Business or Administration is considered an asset
- 5+ years of experience in a administrative and/or customer service support role
- 1+ year experience in Telecommunication is considered an asset
- Strong written and verbal communication both on the computer and over the phone
- Prioritization and organizational skills
- Strong attention to detail
- Ability to adapt to working in fast paced rapidly changing environments
- Ability to act with professionalism in both dress, demeanor and with customer interactions
- Computer savvy and able to learn new computer systems quickly and easily
- Proficiency in computer programs such as NetSuite, Microsoft Office (Excel, Word, Outlook) and computer databases an asset
- Experience with inventory systems considered an asset
- Knowledge of products and services offered by Tridon Communications considered an asset
- Knowledge of safety standards related to office, shop and store environments
- Experience with computerized shipping/receiving and inventory control systems
- Self-motivated with the ability to work with little supervision
- Ability to work in a team environment
What You’ll do:
- First point of contact for customers at the front service counter
- Provide information and answer inquiries about products, accounts, and services
- Work with customers to gather information in order to provide quality and on-time service
- Take service inquiry calls from customers/clients and assist in scheduling the suitable services/ technician
- Coordinate customers’ service requirements with other appropriate departments as necessary to ensure effective customer service (i.e. Sales, Projects and Engineering)
- Handle and resolve customer scheduling issues/complaints, refer to the Service Manager when required
- Effectively coordinate work processes with other internal departments of the organization
- Assist in tracking and confirmation of field data for programming, installations, in addition to maintaining a service log per customer
- Communicate solutions, successes, and opportunities to the Service Manager
- Participate in planning, staging, training, and rollout of major projects
- Data Capturing and LEM entry in addition to monthly reconciliation of service orders
- Promote and maintain customer relationships
- Prepare rental quotes and contracts per customer solutions requirements
- Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order
- Takes service inquiry calls from customers or clients and assists in scheduling the required services to the appropriate technician and works directly with all technicians on the execution of service work.
- Handles and resolves customer scheduling issues or complaints, escalating to the Service Manager when required
- Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
- Work with the Manager to facilitate demand planning and material availability.
- Conduct equipment inventory cycle counts as required.
- Ensure effective and efficient movement of rental equipment between rental locations.
- Process equipment returns and update contracts accordingly
- Ensure that all equipment is clean and in good working order
- Run reports of outstanding orders and equipment, process lost/BER SO’s accordingly
- Ensure that department area is kept clean and in order, including any offsite storage facilities
- Completes inventory control including, but not limited to, ordering parts, generating quotes and tracking parts including min/max requirements
- Aids in the investigation and correction service-related errors
- Ship outgoing products
- Receive all incoming goods
- Receipt Inventory into NetSuite accurately and timely
- Put Stock away in designated area
- Maintain an organized Shipping and Receiving area
- Other duties as assigned
Tridon Offers:
- Competitive Wages
- Company paid benefits
- Company 2.5% RRSP Matching
- Additional paid days off for Years of Service
- On the job training
- Manufacturer provided training
- Opportunity to advance and grow within a rapidly growing Company
About Us:
Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, Mobility, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.
We Are A:
- MOTOROLA Platinum Service Centre
- KENWOOD Authorized Dealer
- State of the Art CSA (Canadian Standards Association) Certified Repair Centre
- COR Certified Employer
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Job Types: Full-time, Permanent
Pay: $20.00-$28.00 per hour
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