IT HELP DESK SPECIALIST
PLASP Child Care Services is a charitable organization operating on a not-for-profit basis, providing high quality early learning and child care, for children up to 12 years of age. PLASP operates programs in more than 240 schools providing before and after school care. PLASP also operates 38 full-day early learning and child care centres and 6 EarlyON locations for children from 0 – 6 years.
PLASP is committed to hiring, training, and fairly compensating staff. All Ontarians have the right to equal treatment with respect to employment without discrimination or harassment. We believe that everyone has worth and value, and that all staff are entitled to be respected, supported, and treated fairly by their co-workers and supervisors.
Reporting to the Manager IT Systems, the IT Help Desk Specialist will provide technical support, deliver efficient resolution of IT issues while maintaining strong customer service and alignment with modern cloud, security, and compliance standards.
THE POSITION INVOLVES…
- Log, categorize, and manage tickets using ITSM tools (familiarity with any ticketing system required)
- Support and troubleshoot Microsoft operating systems and products, business applications, remote access solutions (RDS and cloud platforms), and endpoint management tools Microsoft Intune
- Troubleshoot hardware, software, and network issues; escalate issues when required with appropriate documentation and supporting details
- Support employee onboarding and offboarding, including device and account setup, and the management of user accounts, password resets, MFA, and access provisioning within Microsoft Entra ID /Azure AD
- Follow organizational cybersecurity policies and procedures, maintaining endpoint security posture through antivirus compliance, patch awareness, and Report security risks or suspicious activity and escalate when necessary
- Support MFA and identity verification processes, and assist with basic security incident response for phishing reports and compromised accounts
- Support management of security certificates, including deployment, renewal tracking, and basic troubleshooting
- Participates in PLASP meetings as requested by the Manager of IT and/or Director of IT, and meets regularly with the immediate supervisor as well as internal and external stakeholders as required
- Performs other duties as assigned by the Manager of IT and/or Director of IT
THE PREFERRED CANDIDATE WILL HAVE…
- Diploma in IT or related field
- 1-2 years of experience in IT or related field
- Strong interpersonal, communication, and customer service skills
- Working knowledge of Microsoft operating systems, Microsoft 365, and business applications
- Basic understanding of cloud platforms, networking fundamentals (TCP/IP, Wi-Fi troubleshooting), and system security
- Familiarity with endpoint management tools (e.g., Microsoft Intune) and ticketing systems
- Excellent time management, organizational, and task prioritization abilities
- Strong analytical and problem-solving skills
- Experience working with volunteers and students an asset
PLASP OFFERS…
- A positive and supportive working environment
- Growth and learning opportunities
- Hybrid work model that embraces both on-site and remote work to support each team’s core priorities
- Target Salary Range (Based on experience and qualifications): $49,913 – $58,083
- An opportunity to make a difference in the lives of children
HOW TO APPLY…
To apply for this exciting opportunity, please visit Careers - PLASP. PLASP invites all applicants to submit their resume and cover letter for consideration no later than July 10, 2026.
PLASP Child Care Services is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.
This posting is for an existing vacancy at PLASP Child Care Services.
Please visit www.plasp.com for more employment information.
