Health Care Client Services Representative
HME Mobility & Accessibility
Victoria, BC
HME Mobility & Accessibility ( is a leading industry supplier of home & institutional care home medical equipment and assistive devices such as wheelchairs, hospital beds, ceiling lifts, stairlifts, and other Mobility Aids. We are currently seeking a talented and experienced service-oriented individual to join the team at our Victoria location as a Client Services Representative. HME Mobility & Accessibility is a fast-growing company, with over 65 full-time staff.

Our ideal candidate is professional and committed to upholding the highest standards in customer service. We are looking for a candidate who is passionate about the healthcare industry and helping others; has a history of success and seeks to provide outstanding customer service in a growth-oriented company. Compensation includes a competitive wage, and we provide a friendly, team orientated environment with quick opportunities for advancement. Candidate should be prepared to work in a fast-paced and driven work environment and care about our clients. Candidate needs to love working in a team, and with clients.

This is a full-time position (40 hours per week), starting with Monday-Friday schedule for training with a transition to work from Tuesday-Saturday schedule, with following hours:
Tuesday – Friday – 8:00am- 5pm
Saturday – 10am- 4pm
This work schedule may be subject to change.

Key Responsibilities
Reporting to the Office Manager and Regional Manager, the Client Services Representative will be responsible for:
Working with Healthcare professionals (Nursing staff, Occupational and Physio Therapists, etc.) to coordinate the delivery and installation of medical equipment
Providing information on the appropriate medical equipment and services for client needs
Working with contract accounts and non-profit organizations to coordinate the delivery of equipment for their clients
Using the custom HealthLinc CRM system, preparing quotations and executing work orders to ensure our clients get the highest level of service in a timely manner
Preparing and organizing all paperwork for deliveries/sales/support services
Maintaining our showroom of products to give clients the best experience when they visit our office
Handling and coordinating incoming client calls
Processing deliveries (such as deliveries, rentals and other customer sales)
Handling retail customers in showroom (showing, building and selling products)
Working with sales representatives on quotations, small projects and scheduling customer installations and deliveries
Handling sales activities in the showroom
Coordinating the back-office staff (timing of deliveries, route lists etc.)Working with senior management on special projects including marketing initiatives
Handling and coordinating the high volume of email, mail and faxes
Performing various administrative functions and office organization
Handling calls to manufacturers to research parts and following up with pending purchase orders as required
May require minor lifting of inventory up to 40 lbs

Required Skills:
Strong communication skills; fluent in English (both verbal and written)
Strong computer skills (fast)- must be comfortable with MS Office Suite, particularly Microsoft Outlook, Word, & Excel, as well as the internet and a willingness to learn new computer systems
Multi-tasking and hardworking (expect to process 30-40 orders a day)
Healthcare experience is an asset however full training will be provided on the specific medical equipment
Must have a friendly, positive attitude and have the ability to have fun while working in a fast paced environment
Must love working with clients

Key Attributes
Detail oriented, organized and systems oriented
Creative thinker and effective problem solver
Must be comfortable with conducting tasks with a high degree of professionalism
Ability to learn and work independently as well as within a team
A desire to work with a growing company

This is a rewarding position with the opportunity for advancement within our growing company. Please note only candidates chosen for an interview will be contacted.

About HME Mobility & Accessibility

HME began as a local medical equipment rental company, and during the past 25 years have grown to become one of the largest independent dealers of Mobility and Home Medical Equipment in the Lower Mainland.