Les candidats référés ne doivent pas postuler directement pour ce poste.
Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.
Lieu:
500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9
Chez Loblaw, nous sommes là pour aider tous les jours des millions de Canadiens, qu’ils vivent leur meilleure ou leur pire journée ou une journée de célébrations. Grâce à nos innovations et à nos produits de qualité, nous sommes présents pour nos amis, nos voisins, nos membres de la famille et nos collègues.
Nous réussissons grâce à la collaboration et l’engagement, et nous avons des attentes élevées envers nous-mêmes et ceux qui nous entourent.
Nous sommes à la recherche de personnes flexibles qui seraient ravies de se joindre à nous dans le but d’aider les Canadiens à « Vivre bien, vivre pleinement »MD. Que vous commenciez tout juste votre carrière, que vous recommenciez à travailler ou que vous cherchiez un nouvel emploi, vous aurez votre place ici. Nous promouvons le leadership à tous les niveaux et soutenons nos collègues dans la poursuite de leur passion.
Pourquoi ce rôle est-il important ?
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.
Working with the Loyalty team is about making a difference. Customers rely on the PC Optimum program to help them balance their budgets as well as find inspiration. They seek out the score of offsetting grocery bills and the satisfaction of treating themselves to the latest health and beauty trends. We are committed to being the most engaging and rewarding program in the world by making everyday shopping more easy, personal, rewarding and fun
The PC Optimum team is responsible for growing our best-in-class Loyalty program, which currently touches tens of millions of customers across Canada. To continue driving the program forward, we are seeking a Senior Analyst who will be responsible for leading and supporting new initiatives for the program to drive member engagement and acquisition. Leveraging a solid understanding of business strategy and loyalty programs as well as customer data/analytics, this individual will be the strategy lead/support pushing forward new initiatives for PC Optimum. They are expected to lead projects collaboratively with cross functional teams (Marketing, Digital, Research, Operations, Data Analytics).
Extract meaningful insights to develop strategy to solve sometimes ambiguous business/customer problems
Build presentations to clearly articulate insights, while simplifying complex data and processes for various levels of audiences including senior management
Deep dive into customer journeys to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and experience with our Loyalty program
Work with data teams to extract data to develop actionable insights
Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results.
Lead projects collaboratively across cross-functional pods of Loblaw Digital, Marketing, Loblaw Technology, DI&A, Operations, and the Customer COE to see strategy through to execution
Develop short term and long-term strategies paired with realistic go to market executional plans that is centered in customer centricity.
Support the execution of loyalty initiatives/strategies at Loblaws, analyze results, and loop back on how to improve
You have:
An open mind for new ideas and processes- everyone is heard
A collaborative roll-up-our-sleeves mentality
A penchant for the “why not”
Does this sound like you?
A passion for advocating for the customer and helping teams deliver exceptional customer experience
The ability to collect data, define problems, form complex queries, establish facts and draw valid and actionable conclusions
Killer communication skills. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone
The motivation to learn and constantly improve processes and tools
Sensational organization skills. You thrive on everything having a place and keeping the team accountable and on track The people skills required to work with and influence cross functional teams
A love for problem solving. You like taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it
A talent for detail. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch
University degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business, or other relevant fields
1-3 years of experience in strategy and/or product management within loyalty, retail, CPG, Consulting, financial institution company
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Covid 19 Vaccination Policy
COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe. As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians "Live Life Well". In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.
Loblaw est engagée envers la durabilité, en assurant un approvisionnement intègre et en faisant une différence positive dans la communauté. Nos valeurs ÊTRE – Engagement, Tenir à cœur, Respect et Excellence – guident toutes nos décisions et prennent tout leur sens au sein de notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité et d’autres avantages concurrentiels; voilà quelques-unes des nombreuses raisons pour lesquelles nous sommes l’un des meilleurs employeurs au Canada, tant de manière générale que pour la diversité et les jeunes canadiens, ainsi que l’un des employeurs les plus verts.
Type d'emploi:
Temps plein
Role:
Poste régulier
Nous nous concentrons depuis longtemps sur la diversité, l’équité et l’inclusion, car nous savons que ces valeurs feront de notre entreprise un meilleur endroit où travailler et magasiner. Nous nous engageons à créer un environnement accessible pour nos collègues, nos candidats et nos clients. Les demandes d’accommodement en raison d’un handicap (pouvant être visible ou non; temporaire ou permanent) peuvent être formulées à n’importe quel moment dans l’emploi et dans le processus de candidature. Nous encourageons les candidats à nous faire part de leurs besoins en matière d’accommodement afin qu’ils puissent bénéficier d’occasions équitables.
Remarque
Les candidat(e)s âgé(e)s de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis dans le cadre du processus de demande.