This position shares accountability with the Shop Manager and Assistant Manager for achieving shop sales goals. Maintains a leadership role in sales generation within the shop. In the absence of the Shop Manager and Assistant Manager, has all duties, responsibilities, and authority of the Shop Manager. Ensures the shop’s #1 priority is customer service.
Handle customer concerns efficiently & effectively, sharing feedback with the Store Management team as needed.
Problem solves effectively & proactively as much as possible using available resources.
Creatively support the upkeep of store layout & visual merchandising, inventory management & other store operations as needed.
Communicate effectively & act as a flexible & responsible role model to your team.
Interest in & passion for learning about & leveraging the knowledge of the beauty market, our competitors & our products.
Working with the Store Management team to:
Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, and bring our brand to life.
Ensure the development of customer loyalty to further build The Body Shop brand.
Meet sales & performance targets.
Identify & attract high-potential candidates & develop current team members to succeed in their goals, and support training & onboarding of new Customer Consultants.