Guest Service Representative (Part Time)
We are looking for someone to join our Guest Services team. This position requires both AM and PM shifts and just the right person to give 100% Hamptonality to our guests! Shifts are 7am-3pm and 3pm-11pm and occasionally 1pm-9pm on our busier days.
Position Summary To work diligently and assure efficient and courteous service to each guest, internal and external. To consistently meet the standards of quality, condition and level of facilities and services including remaining calm and professional under stress.
Areas of Accountability
- Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
- Meet and exceed customer expectations by ensuring you provide superior service and teamwork
- Ensure that all customer services are delivered efficiently and effectively
- Effectively communicate any information or requests to co-workers as necessary
- Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
- Ensure all Pre-registrations are done correctly
- Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
- Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
- Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
- Operate all front desk equipment such as property management system (PMS), hotel switchboard, and key card machines.
- Maintain rooms security by providing effective key control & confidentiality
- Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
- Maintain strict guest confidentiality.
- Understand, support and promote our Hilton Honors Program
Job Types: Part-time, Permanent
Salary: $13.35-$14.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability