Welcome to Amaranth, where we're not just about providing stellar customer service – we're on a mission to craft an exceptional experience.
Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.
Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there – our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.
What sets a successful team member apart?
Picture someone who lives and breathes a holistic lifestyle, fuelled by a genuine passion. Someone who puts others first, going above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.
At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.
JOB DESCRIPTION
Job Title: Store Manager
Reports To: Operations Manager
Direct Reports: In-store Team
Role: Under the direction of the Operations Manager, the Store Manager's role is to provide leadership and direction to the in-store team. Duties include: Lead, manage, and hold accountable; customer experience, team training, merchandising, store culture, health and safety, and scheduling.
Responsibilities include:
Time Requirements:
▪ Full-time hourly position of up to 40 hours per week on average.
▪ Hours exceeding 40 per week and/or 8 paid hours per day are paid at regular hourly rate. This position is not eligible for overtime.
▪ Employee is entitled to a 30-minute unpaid meal break for all shifts longer than 5 consecutive hours.
▪ Must have a flexible working availability to work days, regular evenings, holidays and weekends and assist with store coverage as needed.
▪ On-call for emergencies and alarm calls.
Daily Operations
▪ Ensure the store is ready for daily operations including:
▪ Maintaining operational staffing requirements within the store
▪ Internal and external store cleanliness and readiness to serve the customer
▪ Ensure daily department checklists are being followed and completed (this includes opening procedures and closing procedures from the previous day's operation) and top tens.
▪ Maintaining cash and float needs from the safe.
▪ Assisting Category Managers with communication to in-store teams about in-store marketing and in-store sale programs (HFN Flyer, E flyer, etc.)
▪ Ensure all departments have the tools and resources to move forward in daily activities and to complete duties.
▪ Ensure the follow-up to any of the previous day’s issues that need remedy.
▪ Coordinate with the department leads the set-up and takedown of special events, promotions, and product demos.
▪ Ensure contractors are greeted and provided with information to complete regular or emergency repairs to Amaranth. Record the follow-up work that has been completed as well as any necessary maintenance that still needs to be completed in the logbook.
▪ Oversee Inventory Control procedures, ensuring pricing strategies are being followed and shelf tags are accurate.
▪ Ensure ALL weekly reports are routinely completed for analysis as per the predetermined schedules.
▪ Receive via computer Grocery invoices.
Human Resource Management
▪ Record all employee issues and concerns. Follow up with team members involved and record measures taken for correction with a copy to Operations Manager and HR.
▪ Work with the Operations Manager to ensure adequate staffing levels at all times.
▪ Facilitate new staff orientations and training in coordination with HR.
▪ Check the daily timecards for accuracy to ensure the employees have punched in and out correctly.
▪ Final review on weekly employee schedule ensuring labour costs are within the suggested guideline.
▪ Approve previous weeks timecards in Payworks each Monday by 12 noon.
▪ Demonstrate and educate staff about the written material included within the Employee Handbook, and any changes to store policies or procedures.
Safety and Security
▪ Identify, communicate, and correct security and safety concerns, minimize clutter, and ensure aisles are free of blockages.
▪ Watch for shoplifting and other forms of till an receipt theft.
▪ Ensure accidents, injuries, thefts, and other incidents are reported to the Operations Manager, and that the appropriate documentation is completed.
▪ Ensure staff and customers are acting in a safe manner and adhering to appropriate safety protocol.
Leadership
▪ Lead by example in daily activities and strive to improve personal performance each and every day.
▪ Train and coach team members on store operational procedures.
▪ Maintain a positive attitude and approach challenges in a pro-active and problem-solving manner.
▪ Direct team members to complete assigned duties and re-direct and/or provide feedback when necessary.
▪ Lead in the removal of difficult customers.
▪ Lead in the event of a major emergency. (Practice quarterly Fire Drills)
Traction Program
▪ Attend Traction meetings with the Operations Manager and as needed with other senior team members
▪ Make recommendations for change which increase the standard for providing exceptional customer service and high-quality products through analysis of customer feedback, needs, and trends.
Customer Service and Teamwork
▪ Manage the culture of the store and ensure it aligns with Amaranth's Values.
▪ Coach and mentor the team to apply the 7 ingredients to quality customer service.
▪ Refer issues for clarification or further discussions if issues are beyond the scope of manager parameters as established by the Operations Manager.
▪ Be a resource for staff regarding store-wide communications and clarification for any policy and procedure protocol.
▪ Assist and support staff with customer service issues.
▪ Assist or lead with the rearrangement of any product displays to better serve the stores/customer’s needs.
▪ Manage and motivate staff to ensure staff are engaged in productive activities and working effectively including:
▪ Monitoring and replacing stock, facing and “down stocking” of overstock, processing customer transactions, and assigning staff tasks as necessary.
▪ Redeploy staff during peak times to ensure customer orders are processed through the tills in a timely manner.
▪ Identify, communicate, and resolve any urgent issues or concerns.
▪ Ensure staff are taking appropriate breaks and that there is sufficient department coverage during breaks including; appropriate back-up for tills, order packing, and customer carry-outs.
▪ Engage customers and provide assistance whenever needed.
▪ Collaborate with Category Managers the timelines for ordering, display, product selection criteria and pricing for seasonal items. i.e. Christmas, Easter, Thanksgiving, etc.
Qualifications and Attributes
▪ Have a minimum of 2-3 years of supervisory/leadership experience in a related retail environment
▪ Strong knowledge of the organic and natural foods industry
▪ Ability to align with company mission and vision
▪ Intermediate to advanced computer skills with an emphasis in database and report management.
▪ Ability to work with a flexible attitude in a dynamic environment
▪ Ability to prioritize and complete projects in a timely manner
▪ Excellent organization and interpersonal skills
▪ A sense of “retail savvy”
▪ An ability to cultivate a collaborative and motivated team environment
▪ Understands profit margins, inventory management, price setting, etc.
▪ Enjoys creating an atmosphere of excellence in all aspects of the store
Basic Physical Requirements
▪ Stand for extended periods of time. Walk, bend and twist the body, reach above and below shoulders.
▪ Use of mops, brooms, cleaning products, knives, box cutters, carts, pallet jack, computers and printers.
▪ Use ladders of varying heights up to 12 feet.
▪ Ability to lift up to 50lbs maximum.
▪ Repetitive use of hands for grasping, pushing, pulling, and typing.
▪ Environmental exposure to extreme temperatures in coolers, freezers, and outdoors.
Incentives:
▪ Staff Discount of 30% off the regular priced Amaranth merchandise.
▪ Health First Product Discount – 40% off the regular price of all Health First products.
▪ Staff Purchase Credit of $3.00, for each shift worked. Please note that the staff purchase credit cannot be carried over to other shifts or accumulated.
Job Type: Full-time
Pay: $24.00-$26.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Flexible language requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Natural Grocery: 1 year (preferred)
- Retail management: 2 years (preferred)
Work Location: In person