Crew Dispatcher
Canadian Pacific
Calgary, AB
Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit to see the rail advantages of CP.

As a Crew Dispatcher you will communicate with Train & Engine (T&E) employees to appropriate assignments while ensuring the timely and cost-effective deployment of crews to meet operational requirements.

Interpret and apply the applicable provisions of the T&E collective agreements;
Enter data into the various computer applications such as, but not limited to, Crew Management Application (CMA), Nexus, Auto Crew Caller and Microsoft Office;
Make business decisions based on priorities established by the Operations Centre (OC);
Answer any inquiries from employees;
Maintain Crew Management Application records;
Monitor T&E maximum hour clock and mandatory time on duty and rest rules;
Be accountable for the proficient handling of other related tasks as required.

High School Graduation or General Equivalency Diploma;
Previous dispatcher or call centre experience would be considered an asset;
Ability to work with minimum supervision and have the ability to make decision under stressful situations;
Strong written and verbal communication/comprehension;
Desire to work in a challenging environment;
Ability to work in a team environment;
Ability to work with minimum supervision and have the ability to make decision under stressful situations;
Bilingualism would be an asset (French and English).
This position is staffed 24 hours per day, 7 days a week, therefore shift work and weekend work is required.
Ability to be flexible with changing work schedules.

Flexible and competitive benefits package
Competitive company pension plan
Employee Share Purchase Plan
Annual Fitness Subsidy

Background Investigation:
The successful candidate will need to successfully complete the following clearances:

Criminal history check
Reference check
Education verification

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").