Customer Accounts Associate C6036
Aaron's Canada, ULC
Peterborough, ON

The Customer Account Advisor assists the Accounts Department in lease agreement renewal.

Duties & Responsibilities:

  • The Acquisition and Maintenance of Customers
  • Protect Company assets
  • Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
  • Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Document all customer appointments in the store computer system
  • Maintain updated customer information
  • Assist with merchandise returns and customer deliveries as directed
  • Perform responsibilities of the Customer Account Manager when directed
  • Safely operate company vehicle
  • Load, secure and protect product in company vehicle
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Assist the Sales Team as needed

Required Skills:

  • Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
  • Good communication and interpersonal relationship skills
  • Strong telephone etiquette
  • Good organizational skills
  • Professional groomed appearance
  • Good driving skills
  • Ability to work schedule of budgeted hours varying from 8am to 9pm
  • Valid Drivers License
  • Satisfactory Criminal Background Investigation

Job Type: Full-time

Salary: $14.00 /hour

Experience:

  • collections: 1 year (Preferred)
  • customer service: 2 years (Preferred)
  • call centre: 1 year (Preferred)

Licence:

  • G2 (Preferred)