This position is temporary with potential to become permanent. Success in this role will lead to consideration for any future permanent manager roles that may arise.
Job Summary
Job Summary
The Assistant Manager exercises independent supervisory judgment during assigned shifts and is responsible for making immediate operational decisions necessary to ensure the safety and well-being of individuals supported and staff. In situations involving behavioural escalation, health or safety risk, staffing instability, or potential licensing concern, the Assistant Manager has the authority to provide direction, corrective guidance, and implement immediate safety measures in accordance with approved Behaviour Support Plans and Kardel policies. The Assistant Manager is responsible for promptly escalating critical incidents, significant health or behavioural events, staff performance concerns, or regulatory risks to the Program Manager or designated On-Call leadership in accordance with established reporting timelines.
While the Assistant Manager maintains operational authority during assigned shifts, formal disciplinary action, external reporting to regulatory bodies, and strategic decision-making remain the responsibility of the Program Manager and Senior Leadership.
This position is management-level and does not perform regular frontline bargaining unit duties except in temporary stabilization circumstances.
Reports to: Program Manager
Starting wage: $33/hour
Hours of Work: 24 hours per week. Saturday and Sunday availability is required with the third day being flexible based on availability and program need.
Qualifications
Education, Training and Experience
- A combination of relevant post-secondary education and progressive leadership experience in the community social services sector or a related field.
- Strong working knowledge of:
- Medication administration standards (delegated model)
- Behaviour support practices
- Licensing and safety expectations
- Documentation systems (ShareVision, ComVida)
- Supervisory or leadership experience preferred.
- Knowledge of Community Care Facilities Act and Licensing standards.
- First Aid certification acceptable to Licensing.
- TB screening.
Required Skills and Competencies
- Demonstrated supervisory capability in high-risk behavioural environments.
- Strong crisis leadership and emotional regulation skills.
- Ability to provide clear direction and corrective guidance.
- Strong documentation and compliance awareness.
- Ability to identify and escalate risk appropriately.
- Effective communication and conflict resolution skills.
- Commitment to person-centered and trauma-informed practice.
Additional Requirements
- A valid BC driver’s license (Class 4 license preferred)
- A current driver’s abstract
- Business class vehicle insurance
- A dependable vehicle
Scope of Authority
The Weekend Assistant Manager:
- Provides operational leadership during assigned hours.
- Does not replace the Residential Manager as direct supervisor.
- Does not conduct clinical assessments or provide medical direction.
- Observes, reinforces, and escalates healthcare concerns to appropriate licensed professionals.
- May provide coaching and corrective guidance but does not conduct formal performance management unless delegated.
Core Areas of Responsibility
1. Operational Leadership & Continuity
The Assistant Manager is responsible for ensuring safe, stable, and consistent weekend operations.
- Oversee weekend operations with particular attention to safety, behavioural stability, and regulatory compliance.
- Assist with scheduling and ensure appropriate staffing coverage based on program needs. Assign staff roles strategically based on skills and experience.
- Ensure healthcare plans, delegated tasks, emergency protocols, and safety procedures are followed and documented.
- Ensure activity planning aligns with individual support plans.
- Maintains weekend operational stability within delegated authority.
- Ensures weekend operations remain aligned with Community Care Facilities Act requirements and prepares documentation for licensing review as required.
· Supports continuous improvement initiatives.
· Identifies service gaps and recommends corrective strategies.
2. Support for staff including orientations, cross training and ongoing training.
- Provide in-the-moment coaching and reinforcement of:
- Care plans
- Behaviour support plans
- Documentation standards
- Communication expectations
- Support onboarding and orientation for staff working initial weekend shifts and Central Orientation when requested by HR.
- Identify additional training needs and communicate them to the Manager.
3. Medication Administration Oversight (Non-Clinical)
- Reinforce established medication administration standards and documentation requirements.
- Observe and support staff adherence to developed medication procedures.
- May validate and sign off staff competency for routine (regularly scheduled) medication administration where training standards have already been developed and approved by the RN within pre-approved agency competency framework.
- Ensure medication variances or concerns are documented and reported promptly.
4. Incident Response & Documentation Quality
- Respond to behavioural, safety, or health-related incidents in real time when required.
- Support stabilization through coordination and communication.
- Ensure timely and accurate documentation of:
- Incident Reports
- Medication variances
- Safety reports
- Identify patterns or emerging risks and communicate them to Residential Managers and relevant professionals for follow-up.
5. Overtime & Staffing Stabilization
- Review weekend call-ins and staffing pressures in real time.
- Support proactive redeployment to reduce last-minute overtime.
- Provide short-term operational relief when appropriate to prevent full overtime shifts.
- Reinforce consistent overtime approval practices.
- Communicate workforce pressures to weekday leadership for systemic follow-up.
6. Program & Quality Support
- Support implementation of Person-Centered Plans.
- Encourage meaningful weekend social and recreational programming.
- Reinforce dignity, choice, autonomy, and Quality of Life principles.
- Identify service gaps requiring weekday follow-up.
- Support continuity between weekend observations and weekday planning processes.
- Escalates significant issues to Director of Programs as required.
- May assume designated weekend on-call responsibilities as assigned.
Pay: $33.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Work Location: In person
