Endy is setting the benchmark in customer experience. This is a real opportunity to help us maintain a customer-centric company and become a leader in our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.
WHAT YOU'LL DO
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and solving issues in an efficient manner, utilizing the necessary tools to get the job done
Be proactive in using effective resources to solve customer questions (learning management)
Quickly and efficiently solve problems for customers
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with different suppliers and vendors
Work in cross-functional teams to improve overall customer service, and think proactively about bettering our products, services, and protocols
Provide regular updates daily with other Customer Experience team members
WHO YOU ARE
Bilingualism (French (Quebecois)/English) is required
Must be available on a full-time basis during evenings & weekends
You've worked in customer experience, sales, or social community development before, preferably at a retail or e-commerce company
Natural communicator with the ability to communicate complexity in easy-to-understand terms
Comfortable with ambiguity, and being a touchpoint for customers trying to make the best of their Endy shipping, delivery, sleep, and return experience
Empathetic individual with great interpersonal skills
Proven ability to take ownership and needs little to no supervision
Skilled at working with all types of customer personalities, understanding customer needs, and de-escalating issues
Able to prioritize and multitask with a positive attitude
Familiar with e-commerce/ help desk tools such as Shopify, Zendesk, Fulfil.io, or similar systems is an asset
OUR IDEAL CANDIDATE
A self-starter with an entrepreneurial mindset
A hard-worker with proven organizational and time management skills
A creative problem-solver with a strong attention to detail
A powerful communicator who is able to use oral & written skills to make an impact
A success-driven mindset with a constant willingness to learn and improve
A collaborative individual who thrives in an independent or team environment
Someone who LOVES sleep!
We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.
Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process.
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