Job Description - Casual/Call-In Housing Cultural Support Worker
Position: Casual/Call-In Housing Cultural Support Worker
Reporting to: Coordinator of Residential Inclusion
Location: 716 Water Street
Summary
At First Light, we believe healing and housing support are rooted in relationship, safety, and community care.
As a Casual/Call-in Housing Cultural Support Worker, you’ll walk alongside Indigenous resident relatives as they navigate healing, housing, wellness, and systems of support. This role is grounded in culturally safe, trauma-informed, and relationship-based service delivery, with a strong understanding of the intersections of Indigeneity, gender diversity, violence prevention, and community healing.
Working as part of a collaborative residential support team, you will help support Indigenous folks experiencing the intersections of marginalized gender identities and lived experiences of violence. In this Casual/On-Call Housing Support Worker position shifts are assigned as needed, including overnights, weekends, and holidays.
This program welcomes Indigenous women, Two-Spirit, and Indigiqueer relatives and is rooted in harm reduction, cultural connection, intergenerational healing, and community care.
You understand that support begins with relationships. You lead with empathy, accountability, humility, and respect for Indigenous ways of knowing, being, and healing.
Who You Are & What You Carry
You are:
- Relational and community-minded: you build trust through consistency, respect, and care
- Culturally grounded: you understand the importance of Indigenous identity, culture, and community in healing work
- Trauma-informed: you approach complex situations with patience, compassion, and emotional awareness
- An advocate: you help resident relatives navigate systems while strengthening self-advocacy and empowerment
- Collaborative and adaptable: you work well independently and as part of a team in fast-paced and evolving environments
- Grounded in boundaries and accountability: you balance supportive relationships with professionalism and self-awareness
You bring:
- Knowledge of Indigenous identities, cultures, and traditions across Newfoundland and Labrador
- Understanding of gender diversity and gender-affirming approaches through a lens of two-eyed seeing
- Experience supporting individuals navigating trauma, violence, housing instability, or complex systems
- Strong systems navigation and advocacy skills
- Strong communication, collaboration, and problem-solving skills
- Respect, relational accountability, and cultural humility in all aspects of your work
What You’ll Do
Direct Resident Support
- Provide one-on-one support to resident relatives within First Light’s transitional housing program
- Support resident relatives in building individualized, relative-led support plans focused on wellness, stability, healing, and self-determination
- Offer culturally rooted peer support and relationship-based care
- Support crisis response, de-escalation, emotional support, and safety planning when required
- Help resident relatives strengthen skills related to housing stability, self-advocacy, budgeting, food security, and independent living
Advocacy & Systems Navigation
- Support resident relatives in navigating healthcare, housing, legal, income support, and community systems
- Liaise with service providers, government systems, and community organizations to support coordinated care
- Advocate alongside resident relatives to reduce barriers and strengthen access to meaningful supports
- Support residents in developing confidence and empowerment in their own systems navigation and advocacy
Cultural & Community Support
- Facilitate or support culturally grounded programming for residents and members of the urban Two-Spirit and Indigiqueer community
- Help foster safe, welcoming, and affirming community spaces rooted in Indigenous values and collective care
- Support connection to culture, community, ceremony, and wellness opportunities
- Work collaboratively with internal teams to ensure holistic and wraparound support for resident relatives
Team Collaboration & Accountability
- Participate in collaborative care planning, case conferencing, and team reflection
- Maintain accurate documentation, reporting, and case notes in accordance with organizational policies
- Communicate consistently with teammates and supervisors to support coordinated care
- Contribute to program development, evaluation, and continuous improvement processes
- Share insights and emerging community needs with leadership and team members
Skills, Experience, and Requirements
- Diploma or degree in Social Work, Indigenous Studies, or a related field, and/or an equivalent combination of education, lived experience, and community-based work would be considered an asset
- Experience in individualized support work, housing support, or related social service work
- Deep knowledge of Indigenous cultures, traditions, and practices
- Understanding of the intersections of Indigeneity and gender diversity through a lens of two-eyed seeing
- Strong understanding of local community resources and support systems
- Strong communication, organization, and relationship-building skills
- Ability to work independently while contributing to a collaborative team environment
- High level of confidentiality, professionalism, and emotional intelligence
- Valid driver’s license and clear driver’s abstract
- Record of Conduct and Vulnerable Sector Check
Preference will be given to qualified Indigenous applicants, including applicants with lived experience as members of the Two-Spirit and Indigiqueer community.
Pay: From $25.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
- Wellness program
Work Location: In person
