Work arrangement: 37.5 hours per week (Mon-Fri). Flexibility with overtime if volumes require.
Hours: 8:30am – 4:30pm
What is the opportunity?
Our Investigations Agents are responsible for providing comprehensive resolution to inquiries from clients, branches, and other service partners. Responsible for the identification of issues and activities that may impact the client experience, operations risk, and/or process efficiencies.
What will you do?
Complete ATM deposit and business deposit investigations within KIP/SLA including client and branch claims, reconstructions, internal inquiries, missing items, cash differences, proof suspense items
Communicate root cause and resolution to internal and external partners
Blotter completion and end of day balancing activities
Service Platform entries
Identify opportunities for process efficiencies
Operate within benchmarks/quotas for speed and accuracy
What do you need to succeed?
Client experience focus
Problem solving mindset
Capacity to handle repetitive tasks and strong multi-tasking skills
Excellent communication skills
Proficient with MS Office Excel and Outlook
Demonstrated ability to meet deadlines and service levels
Nice to Have:
Cash handling and balancing experience
Experience preparing debit and credit GL entries
Experience processing ATM and business deposits
Banking application experience ie: IRIS, ATF, On Demand, Service Platform, Sales Platform
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
An excellent entry level opportunity for students and new graduates
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
Address: Highway 401 & Hurontario St
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%): 0
People Manager: No
Application Deadline: 03/11/2021
Platform: Technology and Operations
Req ID: 330120