Field Service Technician
Single Source Technologies
Windsor, ON
Location(s): Windsor, Ontario


Do you enjoy working with the latest and greatest technology? Are you well versed in machining tools and equipment? Looking for a stable company that is highly recognized and respected for their products? Already established in Canada with over 550 machines installed throughout Canada, as well as, a market leader in Horizontal Machining Centers systems, Makino and Single Source Technologies Canada are rapidly expanding their operations in Canada. SST, representing Makino as well as other high end machine tool products, is a single-source provider of machine tools, engineering services, tooling, supplies, application support and customer service throughout North America. We are currently seeking a Field Service Technician for our Toronto, Ontario location.

Reporting to the SST Service Manager, this position is responsible for installation, maintenance, trouble-shooting and repair of CNC vertical and horizontal machining centers at customer locations in assigned territories. This role is responsible for:

Installing / training and providing technical knowledge and troubleshooting at the customer’s facility.
Providing a communication link between the customer and Makino.
Creating and developing procedural documentation.
Using and understanding the Customer Support computer system.
Supporting the Product Specialist on a rotational basis (providing technical phone support)
Serving as Subject Matter Expert in support of the Knowledge Products Team.

Qualified Candidates should present a professional image, be a team player and a self-starter, and have:

Electrical/Electronics or Mechanical Technology diploma is preferred.
5+ years in a technical role, including experience in installation, diagnostics and service of CNC Machining centers; knowledge and experience working with Makino or Fanuc controls highly desirable.
5+ years experience with Vertical and Horizontal Machining centers
Prior experience repairing and/or rebuilding equipment or machines other than machine tools is a plus
Previous experience verifying machine alignments
Experience rebuilding Rotary/Index Tables on a machine tool is a plus
Strong mechanical and electrical skills with the ability to read and understand technical documents, electrical schematics and assembly drawings (such as hydraulic and ladder diagrams) is required
Excellent communication and customer relation skills
Strong written and verbal communication skills are a must
Rational decision making ability
Willingness to travel weekly to customer sites, both regionally and nationally; could be overnight stays through week