The University of Ottawa—A crossroads of cultures and ideas
The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!
About the faculty/service: Library
In alignment with the ambitious vision and core aspirations of Transformation 2030, the University of Ottawa Library advances cutting edge research and supports transformative learning by connecting the uOttawa community to expertise, services, collections and technology in a welcoming and supportive environment.
The University of Ottawa Library is composed of 3 main libraries - the Morisset Library (Arts and Science), the Brian Dickson Law Library and the Health Sciences Library - in addition to a number of specialized research collections. It has approximately 150 employees, including 55 librarians, serving the students, faculty and employees of the University.
Reporting to the User Engagement Coordinator, this position is the front-line employee who provides assistance and information to Library users (students, faculty, researchers and external users) to support their academic success. They help users make better use of the Library's print and electronic resources in a way that meets their needs. They are involved in and support various projects and activities related to the library user experience.
They also assists in the management of the Library's print and electronic collections and participates in the opening and closing of the Library.
In this role you will:
Provide front-line research assistance by providing users with information about library services and guiding them in their use of the computerized catalog, databases, and research guides to foster a better understanding of the Library's resources. Work closely with librarians to transfer requests that fall within their expertise. Handle emotional or hostile patrons in a professional manner and refer to supervisor as needed. Provide IT support to Library patrons (Library account, Wifi, etc.) in collaboration with University IT. Respond to inquiries related to University Faculties and Services to provide effective liaison service.
Act as an expert on systems and software related to collection access, such as the Integrated Library System, point-of-sale terminals, self-borrowing devices, and the interlibrary loan system, to assist users with problems. Performs transactions related to loans, renewals, holds, reserves, returns and processing of fines and sanctions. Explain to users the status of their file and provide information on circulation policies and procedures. Be proficient in the existing student system (uOCampus) to locate necessary information in student records (such as status, sanctions on file, etc.).
Provide orientation sessions to increase awareness of Library resources, services and policies.
What you will bring:
Post secondary education in a relevant field or equivalent work experience.
Minimum of 1 year of customer service experience.
Knowledge of academic libraries and the bibliographic elements necessary to conduct document research.
Knowledge or experience in managing an integrated library system.
Knowledge of computerized systems and software, including word processing, spreadsheets, databases, presentation software, electronic mail and the Internet.
Ability to manipulate and interpret computer data; to calculate, verify and record data accurately and precisely.
Ability to present to groups in English and French.
Interpersonal and communication skills with a variety of audiences (students, faculty, staff, administrators, community members) both orally and in writing.
Analytical ability to identify client needs, problem areas and suggest solutions.
Ability to work on multiple files simultaneously.
Ability to work in a team environment.
Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
Note: We are currenlty looking to fill the following schedule:
Tuesday to Friday: 9:00 am – 4:45pm
Satuarday: 9:30 am – 7:00 pm