Work-at-Home Technical Support Associate (French/English)
Quebec City, QC
Are you looking for a job in a fast-paced and energetic call center? Do you have what it takes to provide customers with superior service and support by using your active listening and questioning skills? Do you have a firm understanding of, or desire to learn, technology and tax system support?

Yes? We NEED you!

Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you!

Note! These seasonal Full-Time positions are 100% work-from-home and are only available to residents of Canada.

As an Intuit Technical Support French Associate you work with a supportive, service-oriented team. We take our position and our customers seriously and are looking for only the best associates to help us for the tax season.

Here’s what is expected from all of our associates:
Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
Educate customers about a product or service they currently have
Offer customers solutions through other products and services that would help to meet their needs using a customer focus approach
Use active listening and probing question skills to help troubleshoot and resolve customer technical issues with their tax software
Verify customer account information and update necessary information, as needed
Access the company databases and provide instructions to customers to determine the root cause of their problem
Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience
Driven for success and comfortable working independently
Attend job-related training, refresher training, updates, and cross training
Participate in team meetings and individual team meetings
Read and stay up-to-date with reference materials, announcements, updates, changes, specials, policies, and other company business

Does this sound like your dream job? It should, because it is! Join our supportive team to receive:

Paid training
Unlimited advancement opportunities
Performance bonuses
Unique recognition programs
Work at home atmosphere


To be eligible for this position, you need:
A high school diploma or GED
Good PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)
Direct client contact technical support experience (preferred)
Excellent verbal and written communication skills in French; proficient reading skills
Fair verbal and written communication skills in English
Excellent problem diagnosis and problem-solving skills
Multi-tasking skills, showcased through the use of several applications
CRM application experience (preferred, but not required)
Tax experience (preferred, but not required)

Working from home is easiest when you are equipped with everything that you need! You must have:

Excellent Internet connectivity:
Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.

A computer with:
1.6 Ghz Dual Core processor (the faster the processing environment, the better)
10 GB available hard drive space
One or more available USB ports (2.0 or greater)
Sound/audio support
Windows 7, Windows 8, Windows 8.1, or Windows 10
We will send you the equipment that is needed above and beyond your computer system. We send you the phone, cords, headset and token.

Sutherland is a drug free workplace, including our work-from-home positions.