Job ID: 6926
Job Category: Customer Service
Division & Section: Shelter, Support & Housing Administration, Homelessness Initiatives and Prevention Services
Work Location: Seaton House, 339 George Street, 705 Progress Ave
Job Type & Duration: Temporary, Full-Time, 12 months
Salary: $82,409.60 - $96,805.80 Annually, TM0396, Wage Grade 6.0. Please note: The salary reflects 2019 rates
Shift Information: Monday - Friday, 35 hours per week
Number of Positions Open: 1
Posting Period: 20-Jul-2020 to 04-Aug-2020
Reporting to the Manager, Seaton House, the Program Coordinator provides leadership and coordination in support of Homeless Initiatives and Prevention Services strategic plan, as it applies to Seaton House including:
Manages the development of Seaton House’s operational policies, programs and services plans in support of the Divisional strategic plan
Monitors programs to ensure effective and coordinated service delivery for clients across all programs within the hostel
Collaborates with other management staff to facilitate the development of goals and objectives for all programs
Manages all aspects of assigned projects including human resources, budget, research, data analysis, policy development, work plan development and schedule adherence
Develops, promotes and operationalizes change management exercises throughout program areas and job classifications
Coordinates staff work groups comprised of staff from all programs areas within Seaton House and other divisional staff
Leads service user engagement activities to build capacity among people with lived experience influence on and feedback of service delivery
Uphold and promote harm reduction and housing first principles and practices in all initiatives employing an equity and diversity lens
Lead community engagement, relationship management and representation on stakeholder advisory groups to build relationships among shelter sites, geographic and/or demographic communities
Identifies, monitors and analyzes changing community needs as a basis for policy revisions and development
Maintains close and effective working relationships with the Division’s management staff; provides them with responsive service planning and policy support
Participates in the establishment of divisional priorities
Administers quality improvement and risk management activities within assigned area of control
Assists in the preparation of the Seaton House’s annual budget, allocation of funds and budget control
Performs ongoing review of relevant policies and procedures
Supervises, develops and evaluates the performance of all assigned staff
Handling day to day labour relations matters, including the hearing of grievances and the imposition of discipline as required
Represents Seaton House on Divisional and community boards and committees
Maintains close and effective working relationships with officials at other levels of government, community agencies, elected City Officials, and Divisional staff throughout the City to maintain an awareness of trends and issues which may impact on the operation
Undertakes applied and evaluative research projects as assigned
Develops and manages staff training strategies including needs assessments, planning, coordination and evaluation of training workshops
Develops, monitors and evaluates service agreements with partner agencies
Monitors and analyzes changing community needs for the purposes of identifying necessary operational policy revisions and/or development
Develops and manages a coordinated communications plan across all programs within Seaton House
Post-secondary education in a discipline pertinent to this work or the equivalent combination of education and experience.
Experience supervising in a social services and human services environment.
Experience in the planning, development, and implementation of programs and policies that address the complex needs of people experiencing homelessness.
Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
Experience in developing partnerships with community agencies, staff, and clients.
Ability to effectively direct and motivate project staff teams.
Highly developed conflict resolution, problem solving, facilitation, and communication skills.
Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
Working knowledge of statistical methods of data collection and analysis.
Ability to effectively communicate, both orally and in writing, at a supervisory level.
Knowledge of current issues and trends in homelessness, social work, social housing, mental health, addiction, community funding, municipal trends and policies and related legislation.
Working knowledge of the Collective Agreements, Occupational Health and Safety Act, MFIPPA, PHIPA, Shelter Standards and other relevant legislation.
Must be able to work flexible hours including weekends and evenings.
Familiarity with government legislation in the areas of Occupational Health & Safety.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.