Job Title: Warehouse Operations Manager (permanent, full-time)
Location: 1-7975 Heritage Road, Brampton
Compensation: Competitive wage + bonus structure
The Warehouse Operations Manager will oversee all aspects of warehouse operations for our appliance retail company. The Warehouse Manager will be responsible for managing just-in- time (JIT) inventory, coordinating timely delivery, handling reverse logistics, and optimizing direct-to-consumer (D2C) operations. This role requires strong expertise in retail logistics, supply chain management and a proven track record in warehouse and logistics management.
Job Duties
- Training and coaching a team of 20-25 warehouse associates
- Oversee all warehouse activities including receiving, storing, inventory management, order fulfillment and shipping of appliances
- Optimize warehouse layout and storage systems to maximize space utilization and streamline operations for efficient appliance handling
- Develop and enforce standard operating procedures (SOPs) to maintain accuracy, quality and safety in all warehouse processes
- Monitor and analyze warehouse performance metrics, identify areas for improvement, and implement process enhancements to increase efficiency and reduce costs
- Ensure comprehensive recordkeeping, reporting and systems are in place to ensure the accuracy of data
- Oversee the development, implementation and maintenance of robust inventory management systems and processes
- Develop and implement just-in-time (JIT) inventory strategies to minimize inventory carrying costs while ensuring optimal stock levels to meet customer demand
- Develop and manage an efficient reverse logistics process for handling customer returns, appliance repairs, and refurbishments
- Oversee fulfillment of direct customer orders, ensuring accurate order processing, efficient picking, packing and timely delivery of appliances
- Continuously improve direct-to-consumer (D2C) operations by implementing robust order management systems, optimizing packaging processes and enhancing overall customer experience.
- Oversee health and safety training and compliance with health and safety regulations
- Other duties as required
Requirements
- Bachelors degree in supply chain management, logistics, business administration or a related field
- 5 years of experience in warehouse and logistics management, preferably in appliance retail industry
- Strong knowledge of JIT principles, appliance logistics, supply chain management, and industry best practices
- Excellent leadership and communication skills to effectively manage a diverse team and collaborate with cross-functional departments
- Strong analytical and problem-solving abilities with a focus on data driven decision making
- Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment
- Familiarity with regulatory requirements and compliance related to warehouse and logistics operations
Physical Demands:
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 100 lbs may be required with assisted lifting devices
- Work is performed in a combination of environments
- This position may be exposed to elements such as noise, dust, odours, fumes and oils
We are dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department.
Job Types: Permanent, Full-time
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Work Location: In person
