At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.
Why this role is important?
The Operations Manager will be responsible for evolving a lean manufacturing environment that engages colleagues, exceeds client expectations and surpasses financial and operational targets. The Operations Manager will lead efforts to automate, integrate and standardize the processes and protocols required to provide technically advanced medication packaging and clinical services to facilities and clients, in full compliance with regulatory requirements and best practice standards.
Objective : The Operations Manager is accountable for efficiently managing operations, staff, budgets, and equipment to ensure targeted business outcomes are achieved. The Operations Manager will drive customer accountability and will be responsible for ensuring all customer expectations are consistently met/exceeded. Leadership and development of staff is a key component of this role.
What You'll Do:
Overall accountability for the day-to-day management of operations site and clinical teams
Ensures customer satisfaction levels are achieved for new and current accounts, consistent with contracted service levels, timelines, and budgets as well as legal/regulatory standards
Recommend, implement, and drive continuous improvement activities through the implementation of change management processes, and best practices
P&L management for operations site and participation in annual budget development
Collaborate with internal groups to support client relationships
Working with colleagues to ensure that all regulatory obligations are met
Improve customer experience through process and people development; show measurable results, as evidenced by customer satisfaction surveys
Responsible for accuracy of final products being provided to our clients, specifically work with staff to limit medication errors by building a patient safety culture
Maintain adequate inventory levels of all inventory control systems to guard against “out of stocks” or “overstocks”
Monitor expired inventory and ensure proper handling of these items to minimize financial loss
Document all incidents and near misses in the appropriate time frame
Ensure patient/resident confidentiality and privacy is protected
Provide strong effective leadership
Fosters a ground-up culture of accountability, collaboration and continuous improvement that delivers measurable qualitative and quantitative results
Improves labour utilization within existing departments and processes. Ensures schedule stability that allows for maximum return on efficiencies. Manages to labour targets.
Lead and motivate the team to achieve aggressive operational/performance goals for the site and develop organizational talent
Positively communicates business processes, vision and strategy to all employees and is seen and acts as a leader locally
Maintains a collaborative and productive working relationship with other departments, members of the management team and shared services teams
Provides guidance to team members on building strong relationships within the site and with external clients and stakeholders by reinforcing and expecting use of CORE values and Blue Culture
What You'll Need:
Alberta Registered Pharmacist in good standing
Managerial experience within a healthcare or manufacturing environment is preferred
Strong leadership skills, demonstrated ability to manage others while adhering to company values and policies
Quality process certification (TQM, ISO9000, Six Sigma) or willingness to obtain is considered an asset
Ability to lead and influence cross functional teams
Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment
Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
Effective written and verbal communication skills
Excellent interpersonal and customer service skills
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.