About Hetek: Hetek Solutions has been a trusted distributor and field-service provider of gas and water detection instrumentation since 1956, serving gas utilities, municipalities, and industry across Canada.
The opportunity: We are hiring an Edmonton-based Cal Check Technician to grow Hetek's CalCheck service across Western Canada, focused on gas utilities, municipalities, and businesses that rely on gas detection and safety equipment. The role is weighted heavily toward business development at the outset — building the customer base — and tapers over time toward a technical service focus. Hetek already has an established list of customers in the region to service on a regular schedule; the goal is to grow it with new customers and new industries.
Reporting and logistics
CalCheck & Repair — Gerald Mauthe, C.Tech, Director, Technical Services
Business Development — Ashwin Mohan, P.Eng, Project Engineer & Manager
Based in Edmonton, operating one of Hetek's CalCheck mobile repair and calibration vehicles.
Travel is mostly within Alberta, with occasional trips to British Columbia and Saskatchewan and some overnight stays; Hetek covers hotels and meals on travel days.
Start date is flexible — we are focused on finding the right fit.
Key responsibilities:
Business Development
Working with the Project Engineer & Manager to build and execute an aggressive plan to grow Hetek's CalCheck market share:
Develop calling lists and conduct cold and warm calling.
Complete customer site visits and needs assessments.
Engage prospective customers and represent Hetek in the field.
Record all business-development activity in Hetek's CRM.
Repair and Calibration
Travelling to customer facilities throughout the service area to keep instruments operating as intended:
Repair, calibrate, maintain, and certify customers' instruments on a timely basis.
Troubleshoot problems with clients over the phone.
Advise customers and provide information on products and services.
Instrument Sales and Demos
Discuss and demonstrate Hetek instruments with users during service and BD activity.
Carry a small van inventory to facilitate small sales; refer larger orders to the regional Account Manager for follow-up.
Administrative
Prepare field work orders for parts and labour; leave a copy with the customer and submit the original for timely invoicing.
Maintain calibration and instrument-history records on an ongoing basis.
Inform Inventory Control of stock to be ordered or transferred; schedule and adjust appointments; submit periodic van inventory counts.
Quality (ISO)
Working with the Hetek team on the quality-assurance processes required under the ISO certification the company holds:
Participate in meetings defined in Hetek's process matrices, including the monthly PM Batch Review.
Complete the monthly vehicle check form and follow Hetek's standard policies and procedures.
Knowledge Sharing, Audits and Reporting
Share technical experience and knowledge with colleagues to support troubleshooting.
Conduct on-site instrumentation audits and advise customers on work performed and parts replaced.
Prepare written client reports, particularly following instrument audits, and other duties as assigned.
What we're looking for
Technical aptitude with gas detection or instrumentation; gas-industry experience is a strong asset.
Sales or business-development experience, with comfort in cold and warm calling and customer-facing work.
Solid electronic and mechanical troubleshooting ability.
A valid driver's license and clean driving record, insurable under the Company's auto insurance policy, with willingness to submit a driving record periodically as requested.
Willingness to travel within Alberta and occasionally to BC and Saskatchewan, including overnight stays.
Self-directed, organized, and customer-focused, with the drive to build a territory.
A relevant technical diploma or certification is an asset; interest in pursuing a C.Tech designation is welcomed.
Compensation and benefits
Wage: $36.00 – $40.00 per hour, commensurate with experience, plus commission.
Vehicle: Company vehicle, gas card, and corporate credit card provided.
Benefits: Health, dental, and vision coverage.
Retirement: Employer RRSP matching.
Career pathway: Mentorship under C.Tech and P.Eng designated staff, with support and relevant experience toward attaining a Certified Technician (C.Tech) designation with ASET.
How to apply
Submit your resume and a brief note about your interest to [hiring contact / email]. We thank all applicants; only those selected for an interview will be contacted.
Pay: $36.00-$40.00 per hour
Benefits:
- Casual dress
- Company car
- Dental care
- Paid time off
- RRSP match
Work Location: Hybrid remote in Edmonton, AB
