Customer Service Representative
Cargill
Trochu, AB
Cargill’s Agricultural Supply Chain – North America (CASC NA) connects agricultural producers to food, feed and industrial customers through a seamless supply chain. We help our customers compete in the global market and efficiently deliver products from origins to destinations through our marketing, sourcing, originating, storing, trading, consulting and processing of grain, oilseeds and crop inputs products and solutions. CASC NA business reaches across Canada, United States & Mexico with an expansive asset footprint including over 200 grain elevators, export/import facilities, oilseed crush plants, biodiesel facilities, and farm service centers.

Position Purpose & Summary

Reporting to the Regional Customer Service Leader, this position is an integral member of the location team, ensuring a positive customer experience, providing front line support for our farm customers. They are responsible for the coordination of product movement for the customer, and processing standardized administrative transactions for the retail grain and crop input product lines. Responsibilities will include: logistical coordination of customers products, accurate and timely processing of customer grain and crop inputs contracts, credit management, and invoicing. They are accountable for the facilitation of customer account management, as well as general administrative responsibilities including record information management, and fiduciary internal controls. This is a key position to the facility to ensure great communication between all functions, as well as the Customer Service Center.

Principal Accountabilities

  • 40% Process business transactions timely and accurately (grain contracting, crop inputs invoicing/processing and grain settlement/payment process). This position is accountable to ensure financial records are current, inventory is up to date and customer accounts are accurate. They are required to understand the nature of the transactions processed and the impact of transactions on to our retail customers. This position is required to provide front line support to the location customer base by managing incoming calls, triaging walk in customers and managing/supporting customer inquiries.
  • 35% Coordinate grain deliveries with farm customers to meet the shipment requirements. Determine which customers have outstanding contracts to deliver, work with elevator staff and customer relationship database to determine which customers have the appropriate specs in bin and coordinate delivery with customers. Coordinate direct to farm deliveries of fertilizer, seed and crop protection products.
  • 20% Support financial internal controls and practices. They are required to provide information regarding key controls around contract administration (coordinating contract cancellations, amendments, and contract signatures), reconciliation of manual documentation used to record business transactions, manage and reconcile customer payments and record information management, monitor and manage customer credit limits. This will also include preparing and monitoring monthly reporting.
  • 5% Provide additional service support to the location and Region as requested.
Qualifications

Required

  • Demonstrated proficiency in Microsoft Word, Excel, Outlook
  • Ability to work with confidential information
  • Strong problem identification and resolution skills.
  • Strong customer service skills with ability to build and maintain lasting relationships with customers.
  • Exceptional verbal, listening and written communication skills.
  • Able to perform basic calculations and mathematical figures.
  • Strong analytical skills and attention to detail.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Ability to work extended or flexible hours as seasonal workloads require
  • Must be legally entitled to work for Cargill in Canada
Preferred

  • University degree/diploma from an accredited university/college in a related discipline with a minimum of 2 years’ experience in a business setting. Other combination of education and experience will also be considered.
  • Understanding of agriculture practices and challenges.
  • Experience with Customer Relationship Management software
  • Ability to manage multiple priorities and a variable workload
  • Ability to work individually and as part of a team to support a regional workload approach
  • Ability to develop and implement new processes or recommend changes
This position is posted internally as well as externally

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.

Job Supply Chain Management
Primary Location Canada-Alberta-Trochu
Schedule Full-time
Job Type Standard
Shift Day Job