About StretchLab: StretchLab is the industry leader in offering one-on-one assisted stretching with a variety of offerings to empower clients to ‘Live Long’.
StretchLab is part of the Xponential Fitness group with over 500 locations open in the US and Canada. By joining our team, you not only contribute to making it an amazing place to work but will be part of StretchLab's growth in the Lower Mainland!
About the role
We are seeking a motivated and enthusiastic individual to join our team as a Membership Sales Representative. You will be responsible for promoting and selling memberships to potential customers and assisting our existing members maximizing their experience with StretchLab.
You will co-manage the front desk with the front-of-house team in a collaborative, goal-oriented environment.
Primary responsibilities
- Initiate prospective member follow-up (25-50 outbound calls/day)
- Present available services to prospective members – including closing sales
- Complete memberships sales and related membership management
- Greet and check-in clients and prospects when they enter the studio
- Book and confirm stretches/appointments
- Provide exceptional customer service, addressing any questions or concerns
- Conduct studio tours for prospective members & referral partners
- Participate in special events (health fairs, grand openings, sporting, community and grassroots opportunities) to promote the studio
- Assist with social media marketing, campaign emails
- Ensure studio cleanliness and tidiness is maintained
Your qualifications:
- Success with telephone sales and inquiry follow-up
- Ability to sell high-ticket memberships
- Excellent sales, communication, and customer service skills required
- Goal-oriented with an ability to achieve sales in memberships and retail
- Proficient computer skills
- Ability to learn and use the studio software
- Excellent communication skills – telephone, written & in person
- Thrive in a growth and performance culture with using metrics to set and exceed goals and objectives on an ongoing basis.
About you
In your cover letter you will elaborate on fit potential for the role. You love fitness, health, and well-being with a passion for stretching, mobility and flexibility. You find it extremely rewarding to help clients benefit from stretching – whether it is to achieve a new PR or enjoy a more active lifestyle. You are driven to actively build a brand with consistent hard work and sales-focused efforts. And you are looking to join a great team where you contribute to making it amazing place to work.
You're already living our company values:
- Freedom
- Energy
- Growth
- Community
- Compassion
Compensation
We offer competitive compensation which includes commissions and bonuses (and free stretches!)
Base hourly wage + commission & bonuses
If you are a motivated individual with a passion for sales and customer service, we would love to hear from you. Apply today to join our team as a Membership Sales Representative -
Applications without a cover letter will be rejected.
SUCCESSFUL APPLICATIONS WILL BE INVITED TO INTERVIEW
We are an equal opportunity employer. This franchise is independently owned and operated by a franchisee. Application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to StretchLab Corporate.
Job Type: Part-time
Pay: $18.00-$29.00 per hour
Benefits:
Application question(s):
- Do you have experience selling higher-priced memberships, packages, or services (typically $1,000+)
- Are you available for Monday afternoon/evening and Saturday (day) shift?
- Have you used a consultative sales process — asking questions to understand a buyer's needs and following up over multiple contacts before closing — rather than a single-call or walk-in sale?
Work Location: In person
