About us
Saskatoon Auto Connection is an auto dealership in Saskatoon, in business now for 18 years, with a team of over 28 exceptional people focused on providing product and service excellence in the areas of auto sales, service, glass, and detailing. We are innovative, fun, and customer-focused, and our mission is to help our clients with their automotive needs using principles that the automotive industry is rarely known for - honesty, integrity, and transparency. We pride ourselves on being the positive change we want to see in the world, and having the best reputation of any dealership in Saskatchewan.
Our work environment includes:
- A beautifully renovated modern building with glass exterior and glass offices
- One of the nicest shop spaces in our industry. Massive, bright, and fully renovated - with an impressive array of modern tools, tech, and brand new equipment
- Positive people who love what they do and genuinely care about working somewhere they can be proud of
- Regular social events
- Lively, engaging atmosphere
- Flexible working hours
Automotive Service Advisor Job Description
As an Automotive Service Advisor, you play a pivotal role in the automotive repair industry. Your primary responsibility is to provide exceptional customer service, expert advice, and efficient support to clients visiting our automotive repair shop. Let’s dive into the details:
Responsibilities:
1. Listening and Assessment:
- Listen attentively to customers’ accounts of issues and symptoms related to their vehicles.
- Take excellent notes about the problem to best communicate the client request to the service technician.
2. Warranty and Coverage Verification:
- Verify warranty, insurance, or contract coverage for the requested service.
- Calculate and provide customers with a clear estimate of expenses for resolving the issue.
3. Effective Communication:
- Explain the repair process to clients, ensuring they understand what to expect.
- Draft clear repair orders with all relevant information, including diagnostics and recommended solutions.
4. Collaboration and Resolution:
- Work closely with supervisors, repair technicians, and the rest of the team to provide a positive and expedient resolution for clients.
- Ensure seamless coordination between the service department and the customer.
5. Customer Service Excellence:
- Build strong relationships with clients, addressing their concerns and inquiries promptly.
- Provide exceptional customer service, ensuring a positive experience throughout the repair process.
6. Skills and Qualifications:
- Great customer service skills: You’re the friendly face our clients rely on.
- Physical capability: Ability to lift up to 25-30 pounds (for handling parts and equipment).
- Strong written and mathematical skills: Precise communication is essential.
- Commitment to quality: Strive for excellence in every interaction.
Join our team as an Automotive Service Advisor and be part of our success story!
Job Types: Full-time, Permanent
Pay: $22.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
