Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined.
DUTIES AND RESPONSIBILITIES:
Ensure the safety and security of all passengers
Effortlessly deliver friendly and attentive service to maintain passenger comfort
Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
Tactfully manage unforeseen operational and passenger situations
Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
Exemplify the Porter Values
Develop and maintain a positive relationship with team members
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
Minimum of 19 years of age at time of employment
Completion of secondary school
Fluency in English. Fluency in French is a preferred asset
Flight attendants require a minimum of 4 years previous experience working with the public in a customer service role
Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
Ability to meet required medical standards (including a drug test)
Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
Must successfully complete a 5-week full-time training program
Must be able to work a flexible schedule, including weekends and holidays
Mandatory COVID-19 Vaccination