Manage all activities necessary to the efficient operation of the store, more particularly, to provide prompt and courteous service to customers in order to maximize sales and customer service, so as to promote the company’s image of quality and professionalism.
The manager reports directly to the District Manager and works in close collaboration with supporting departments. He/she directs the Assistant Manager, Sales Associates and all other employees essential to the efficient operation of the store.
KEY JOB FUNCTIONS
Recruit and develop professional people, provide excellent visual presentation and customer service, manage inventory, administration, ensure security compliance and control operating costs.
Creates an atmosphere that is free from discrimination and harassment.
Motivate employees to achieve company goals and surpass their personal sales goals.
Recruits qualified professional people and communicates all pertinent information to Payroll department before actually hiring.
Trains the personnel through development programs in order to answer the immediate and future needs of the company.
Evaluates personnel once a year and conducts six yearly appraisals with personnel.
Establishes weekly sales objectives for store and personnel.
Communicates stock replenishment needs to District Manager, as well as Distribution and Buying departments.
Ensures that all merchandise is properly ticketed and attractively displayed and appoints people responsible for
each section of the store.
Is responsible for adherence to all loss prevention and security policies, as well as credit policies and
procedures, i.e. credit and debit cards, employee purchases, discounts, deposits, returns and exchanges.
Manages administrative systems and procedures efficiently and in accordance with company policies.
Utilizes the systems and procedures for inventory control.
Ensures store operates within its predetermined budget (i.e. salary, inventory, expenses, etc.).
Ensures stockroom is neat and well organized, Hold It merchandise is always up to date, recalls are properly executed and controls damages and mixes according to company policies.
Ensures that all personnel practice professional salesmanship within the guidelines of the company, in order to achieve maximum sales and provide the highest level of customer satisfaction.
Promotes total customer service in a friendly way and as the most important consideration in every transaction.
QUALIFICATIONS (MINIMUM QUALIFICATIONS REQUIRED TO PERFORM TASKS)
Related work experience: two years of selling experience (retail or service industry)
General work experience of equivalent formal education: high school or equivalent
Other qualifications: strong leadership skills, ability to create an atmosphere that is conducive to the healthy development of team spirit, ability to motivate people in order to achieve sales objectives, excellent communication skills, bilingualism as required, service-oriented, fashion-oriented, willing to work retail hours, and initiative.