À propos de ce poste
At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.
Key Responsibilities
- Design, document, and maintain the Practice Policy, standards, and process documentation
- Ensure the Practice remains aligned with business objectives and IT strategy
- Act as the SME and authoritative owner of the Practice across the organization
- Own and drive the operational performance of the Practice, ensuring delivery against defined KPIs and SLAs
- Establish clear performance targets and enforce accountability across IT groups, Service Owners, and support teams
- Monitor adherence to processes and hold teams accountable for compliance, data quality, and execution discipline
- Provide regular executive-level reporting on Practice health, performance trends, and risk areas
- Use data-driven insights to identify improvement opportunities and drive decision-making
- Identify, prioritize, and lead continual improvement initiatives to increase - practice maturity and efficiency
- Drive adoption of ITIL 4 best practices and support maturity progression across teams
- Drive strong interlocks with Product Owners and Practitioners
- Ensure alignment and integration with other ITIL practices (e.g., Incident, Change, Problem, CMDB, etc.)
- Act as the escalation point for Practice-related issues and decisions
- Act as SME and SPOC for the ITSM tool (ServiceNow), ensuring alignment with - Practice standards
- Drive standardization, automation, and effective use of the platform to support process outcomes
- Establish and lead the Practice training and awareness program
- Ensure consistent understanding, adoption, and execution of Practice policies across all business units
4-6 years of experience with IT Service Management processes with the implementation of processes as per recognized industry standards
ITIL 4 Foundation Certification
ITIL 4 Specialists Certifications
Six Sigma Yellow Belt or Green Belt
Experience in applying industry-standard quality frameworks such as ISO/IEC 20000, ISO 27001, or Six Sigma
Preferred Qualifications
Bachelor's degree in business management, Computer Science, information systems, or equivalent
Experience in the IT industry
ITIL Managing Professional
Certification on Quality Management standards (i.e. ISO/IEC 27001, ISO/IEC 20000)
Experience in quality management, Audit compliance role or Service management role with emphasis on quality improvement
Knowledge of IT and network components and principles
Analytical capabilities to spot trends via data analysis.
Ability to build relationships with peers and management levels
Ability to document process & workflow/policy and produce detailed and procedural documentation
Excellent written, verbal, and interpersonal communication skills
Proven leadership experience with the skills and abilities to drive solutions and results
Ability to multi-task, learn quickly, think strategically, be flexible, analytical, and adapt to change.
Business and risk analysis, problem-solving, planning, project management and execution skills
Ability to exercise sound judgment and be decisive under pressure
Strong computer literacy in Microsoft Office products. Especially on using productivity tools (e.g., Excel, PowerPoint, Visio, Sharepoint, Power BI, Power App)
CAE offers:
Group Insurance
Telemedicine
Employee and Family Assistance Program
Employee Stock Purchase Plan
Group RRSP
CAE Pension Plan/Defined Benefit Plan
Sabbatical Leave
Flex Time
Enhanced Parental Leave
Flexible and modern working environments
A collaborative workplace
A dynamic and innovative environment
Come share your passion with us!
With over 10,000 employees in more than 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com
À CAE, notre mission est claire : contribuer à rendre le monde plus sécuritaire. Depuis près de 80 ans, nous faisons progresser l’innovation en simulation, en formation et en préparation aux missions afin de soutenir des opérations critiques partout dans le monde. Grâce à des technologies avancées, nous aidons nos clients à travailler plus intelligemment, plus rapidement et de façon plus durable. Joignez‑vous à une organisation guidée par sa raison d’être, où les idées audacieuses sont encouragées, où la collaboration fait avancer les choses et où votre développement alimente notre réussite commune.
Régulier
CAE s’engage à offrir des chances égales à tous les candidats, sans égard à la race, à la nationalité, à la couleur, à la religion, au sexe, à l’identité ou à l’expression de genre, à l’orientation sexuelle, au handicap, à la neurodiversité, au statut d’ancien combattant, à l’âge ou à toute autre caractéristique protégée par la loi. Nous encourageons les personnes qui ne répondent pas à tous les critères à poser leur candidature. Des mesures d’adaptation raisonnables sont offertes au besoin — communiquez avec votre recruteur ou écrivez à CAECarrieres‑[email protected].
Déclaration de confidentialité
Nous utilisons parfois des outils appuyés par l’IA pour soutenir l’évaluation des candidatures, tout en gardant une prise de décision entièrement humaine. CAE remercie tous les candidats de leur intérêt. Toutefois, seules les personnes dont le profil et l’expérience répondent aux exigences du poste seront contactées.
