Technical Writer
GoFor Industries
Ottawa, ON
Technical Writer Job Description

GoFor Industries is continuing its march across North America bringing our on-demand last minute, last mile delivery of construction materials to an industry in dire need of increased efficiency. We are a technology driven logistics company that brings together retailers, wholesalers, general contractors and trades people matching them in real-time with vehicle fleet operators, individual owner/operators and rental fleet operators. Using our powerful technology platform, we harness idle logistics capacity and match it in real-time with construction industry professionals who need fast, reliable, trained and on-demand delivery.

Because of our commitment to customer satisfaction, GoFor is growing into a true industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights.

As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

Develop comprehensive documentation of GoFor platform and apps that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content for internal and external users
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Reverse engineer existing software platform and apps to generate user stories and help dev team build design documents
Document the build and deployment process of GoFor platform and its components
Document the backup and disaster recovery processes
Evaluate current content and develop innovative approaches for improvement

Research, outline, write, and edit new and existing content, working closely with various business teams to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

Bachelor’s degree in relevant technical field
2-4 years’ industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications

Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the agile software development methodology
Previous software development experience
Certification through the Society for Technical Communicators
Experience using XML tools to create documentation

Job Type:
Contract, 3-6 months

$35 to $45 / hour

Developer: 4+ years