The Insurance Advisor provides sales and service to clients’ changing insurance needs by selling Personal Lines, Automobile, and Travel Insurance.
The Insurance Advisor reports to their designated Personal Lines Supervisor and has functional relationships with other managers and staff within the company.
- Responds to client phone, mail, email, fax, or in-person enquiries and provides solutions;
- Maintains accurate and timely client records in TAM;
- Provides quotes for clients using rate manuals, online manuals, etc.;
- Responds to insurer enquiries about policy holders;
- Uses superior communication skills to probe customers to determine current and future needs;
- Researches the best coverage for clients, using all known factors, including pricing, coverage, and claims service; recommends products based on this analysis;
- Explains the features, advantages, and benefits of all lines of business;
- Adheres to internal and external underwriting policies; seeks approval for risks outside of authority;
- Provides first response to claims reported, and adheres to established procedures to ensure timely reporting and follow up;
- Adheres to established office procedures for the handling and safekeeping of monies and revenue inventory;
- Keeps insurance licence current by maintaining required continuing education credits, and maintains compliance with all Insurance Act provisions;
- Performs administrative duties assigned including but not limited to: mail and courier, ordering of supplies, ordering inventory, banking and cash management, accounts receivables, etc.;
- Carries out other duties essential to the position as directed by their supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES
- The incumbent must have proficient knowledge in the following areas:
- Residential Insurance
- Mobile Home Insurance
- Recreational Vehicle Insurance
- Yacht Insurance
- Travel Insurance
- ICBC Automobile Insurance
- Private Vehicle Insurance
- Personal Umbrella Insurance
- Equine Insurance
The incumbent must demonstrate the following skills:
- Analytical and problem-solving skills
- Decision making skills
- Organizational and planning skills
- Valid BC Drivers licence class 5
- Effective verbal, presentation, and listening communication skills.
- Effective written communication skills
- Computer skills, including the ability to operate all software used at the firm
- Time management skills
- Stress management skills
The incumbent must demonstrate the following abilities:
- Honesty and trustworthiness
- Ability to work collaboratively
- Cultural awareness and sensitivity
The incumbent will be based out of the Salt Spring Island Office, but may be expected to travel to any of the other offices in the group in order to provide relief. Hours of work will fall into the office’s opening hours, however not earlier than 8:30 am nor later than 5:00 pm, Monday through Saturday.
Occasionally, an opportunity may arise to work overtime hours. All overtime hours must be pre-approved by a supervisor or manager. Unauthorized overtime is not permitted and will not be compensated.
The incumbent will spend long hours sitting and using office equipment and computers, which can cause muscle strain. There will also be some lifting of supplies and materials from time to time.
The incumbent will have to manage a number of tasks at one time, and will be interrupted frequently to meet the needs and requests of clients. The environment will be busy, sometimes noisy, and the incumbent will need excellent organizational and time and stress management skills to complete the required tasks.
These include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy, making it difficult to concentrate.
The incumbent will deal with a stressful environment as some of the clients may be frustrated and require immediate services.
Job Type: Part-time
Salary: $20.00 to $23.00 /hour
- Salt Spring Island, BC (Required)
- Legal eligibility to work in Canada (Preferred)
- Insurance (Required)