We are seeking an Endpoint Engineer with 3 to 5 years of experience to join our Cloud, Network and Infrastructure Security (CNI) team. The ideal candidate will be an Endpoint Maintenance resource responsible for analysis and troubleshooting on SCCM agent and Windows OS to improve automated resolution through scripting and manual fixes.
In this role, you will focus on maintaining endpoint health, troubleshooting SCCM agent issues, and developing automation solutions to improve resolution times and reduce manual intervention.
SCCM Agent Management & Troubleshooting
- Agent Analysis: Perform in-depth analysis and troubleshooting of SCCM agent issues across enterprise endpoints.
- Issue Resolution: Diagnose and resolve SCCM client health issues, deployment failures, and communication problems.
- Health Monitoring: Monitor SCCM agent health and proactively identify and address potential issues.
Windows OS Troubleshooting
- OS Diagnostics: Troubleshoot Windows OS issues affecting endpoint security and compliance.
- Patch Management: Support Windows patching processes and resolve patch deployment failures.
- System Optimization: Optimize Windows configurations for security and performance.
Automation & Scripting
- Automated Resolution: Develop scripts (PowerShell, Batch) to automate common troubleshooting and remediation tasks.
- Process Improvement: Identify opportunities to reduce manual intervention through automation.
- Tool Development: Create utilities and tools to streamline endpoint maintenance activities.
Required Technical Skills & Qualifications
- Experience: 3–5 years of dedicated experience in Endpoint Management, Desktop Support, or Infrastructure Operations.
- SCCM/MECM: Hands-on experience with SCCM/MECM client troubleshooting and administration.
- Windows OS: Strong knowledge of Windows operating systems, services, and troubleshooting methodologies.
- Scripting: Proficiency in PowerShell scripting for automation and remediation.
- Endpoint Security: Understanding of endpoint security principles and best practices.
Soft Skills & Team Alignment
- Analytical Mindset: Strong problem-solving skills with attention to detail.
- Automation Focus: Passion for reducing manual work through scripting and automation.
- Collaborative: Ability to work effectively with Security, Infrastructure, and Desktop Support teams. Work model: Hybrid We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
