TCP – Technical Resource (L2) Job Description
Based in Mississauga TCP Network Services is one of the Toronto’s leading wireless networking, data capture and cyber security experts. With over 15 years of experience within a range of core industry verticals, our best-in-breed solutions and partnerships with the industry’s leading manufacturers and distributors help our customers to harness the latest wireless network and mobile computing technologies for maximum business growth.
We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services. Networks do not stop at the front door and for that reason TCP Network Services solutions are built with both indoor and outdoor connectivity in mind. It is our mission to deliver these services from a customer-centric foundation, working closely with our clients to better understand their long-term business goals and to build solutions which act as the cornerstone to their strategic objectives.
We’re hiring a Technical Consultant - (L2) to join our team.
Role Overview:
The L2 Technical Consultant serves as a key technical resource providing advanced network support and implementation services for TCP Network Services' clients. This role combines hands-on technical expertise in wired and wireless networking with strong client-facing communication skills to deliver exceptional managed IT services. The consultant will troubleshoot network issues, participate in deployment activities, and maintain technical documentation while ensuring adherence to SLAs and KPIs. This position plays a critical role in supporting TCP's reputation as a leading expert in wireless networking, cybersecurity, and managed services.
Job Duties and Responsibilities:
Client Support & Escalation Management
- Respond to client inquiries and technical concerns through multiple channels including email, phone, and ticketing systems, ensuring professional and timely resolution
- Manage customer escalations with urgency and professionalism, coordinating with internal teams and vendors as needed
- Document all incidents, service requests, and troubleshooting steps accurately within defined SLAs and KPIs
- Attend customer meetings and onsite activities to provide technical consultation and support
Network Troubleshooting & Problem Resolution
- Investigate, diagnose, and resolve wired and wireless network issues using structured diagnostic methodologies across customer network and IT environments
- Utilize monitoring and analytics tools to proactively detect, identify, and resolve network performance issues
- Troubleshoot issues related to TCP/IP, switching, routing, VLANs, and Wi-Fi infrastructure
- Collaborate with vendors, partners, and internal technical teams for complex problem escalation and resolution
Network Maintenance & Configuration
- Perform network maintenance activities including firmware upgrades, patches, hotfixes, and security configurations
- Implement and verify network security configurations
- Prioritize tasks effectively in a fast-paced environment and adhere to established processes and escalation procedures
Deployment & Implementation Support
- Participate in site surveys, access point deployments, installations, and commissioning activities as required
- Support end-to-end solution delivery including configuration, testing, and implementation activities
Documentation & Knowledge Management
- Maintain detailed network documentation including topology diagrams, IP addressing schemes, device inventories, and configuration records
Technical Knowledge:
- Strong understanding of networking fundamentals including TCP/IP, switching, routing, VLANs, and Wi-Fi
- Knowledge of network troubleshooting and diagnostic methodologies
- Contribute to knowledge sharing by maintaining accurate internal documentation and best practices
- Ensure all technical documentation meets company standards
Knowledge, Skills, and Abilities
Technical Skills:
- Excellent troubleshooting and analytical skills
- Proficiency with Microsoft Word, Excel, Visio, Teams, PowerPoint, Zoom, and Webex
- Strong time management, multitasking, and prioritization abilities
Professional Skills:
- Professional communication skills (written and verbal)
- Ability to work collaboratively in a fast-paced environment
- Customer service orientation with professional demeanor
Qualifications
Must have Entry level or Associate certifications such as CCNA or JCNA or CompTIA A+ or CompTIA Networking+
Good to have any of the below certification:
CCNP, Aruba certification (ACSS, ACMA, ACMP, ACCP, ACDX), CCIE, Fortinet Certification (FCA, FCP, etc.), CWNA (Certified Wi-Fi Network Administrator), CWSP (Certified Wi-Fi Security Professional), CMNA (Cisco Meraki Networking Associate)
Working Conditions
Environment:
- Office-based position in Mississauga (not hybrid - in-office attendance required)
- Onsite client visits required as needed
- Attendance at company events and customer meetings as needed
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
