CAROOGA IS LOOKING FOR A CUSTOMER GUIDE TO JOIN OUR TEAM.
You think you’ve heard it all: Sales Representative, Customer Service Representative, Call Centre Support and Customer Support. But have you heard of a Customer Guide? Carooga is changing the way the automotive industry interacts and treats customers and we are hiring a Customer Guide to help share our vision.
This is not just a witty name for a car salesman. It is much more along the lines of a tour guide for a new tech company. Carooga is an awesome new online platform and we need you to direct our customers through the process. “If you look to your left you’ll see all your personalized rates. And to the right, you’ll see the fully transparent break down of pricing without any hidden fees.” Chat up our customers and direct them down the funnel.
But let’s be clear. We aren’t just looking for anyone. We are looking for kind, genuine humans that wholeheartedly want to help people.
LET’S START WITH THE PERKS
This is work from home position. You can help people from the comfort of your own home.
Flexible hours that allow you to live your life
This is your chance to create change in both the industry and your community. Everything you hate about buying a car, we’re flipping that on its head.
Interested in new technology? We’re tech forward, building our platform from the ground up, using the insights from you and our team to do it
Ongoing training and development always at your fingertips through our mentorship programs, customer service training and the support of our online training platform.
Health & Dental programs to keep you and your family in tip top shape
And don’t forget, pay you will want to brag about
The perfect Customer Guide will have very pleasant and effective telephone and online chat skills. They have the ability to multi-task, keep highly organized and be able to effectively use the tools and systems provided. They’ll enjoy helping people and retaining customers and those nice, little bonuses attached to increasing our customer satisfaction even more.
Generally speaking, your day will include:
Using a state of the art chat platform and customer communication tools to guide our customers through the online purchase process.
Making friends electronically using all the tools in your toy chest - text, phone, email, chat, video calls, DMs – find that medium to make that connection.
Supporting our clients and customers in using the new online platform.
Updating social media. Both as a personal and company promotion to tool.
Customer experience over everything. Like a time traveler you’ll resolve their needs before they even ask. Making them feel more empowered than they did before working with you.
Communicate constantly with your local teammates, like the Brand Ambassador to create a cohesive customer experience from your first “hi” till we say “bye.”
And a bunch of other cool stuff.
We’ll keep things simple, measuring your performance on: Response time, Applications completed, Customer Review scores
WHAT MAKES YOU PERFECT
It’s not about years of experience, it’s about personality and customer service. Can you charm your mother in law? Do you talk the ear off of the guy beside you on the bus? Then you’re the one.
No previous car sales experience is preferred, but as long as you can leave the questionable sales techniques at the door, we could look the other way.
Computer literacy here doesn’t just mean typing skills; we want social media and tech savvy.
Exceptional telephone etiquette.
High school education required, some college or relevant degree would be preferred.
Strong command of the English language, verbal and written. Bilingual would be a bonus
Proficient in Microsoft Suite products and other related software
Located in the Vancouver area, with the ability to travel to the hub on occasion.
At Carooga we are the anti-traditional car dealership. In fact, we are not really even a dealership at all, at least in the sense you are used to. We are Western Canada’s first fully online dealership. We buy cars, sell cars, accepting trade-ins and finance automotive loans, all through our 100% online platform.
Everything we hate about the car buying process, is going out the window. The sleazy salesperson, the hours waiting in the dealership, the bogus fees thrown in the contract and on it goes. At Carooga we replaced it all with our patented technology and algorithms to provide customers with a seamless online shopping platform. Think Amazon but we're selling cars. Beyond reasonably priced vehicles, we give customers real, personalized finance rates in literally seconds. We help provide consumers with an educated buying decision and then delivered it to their door.
Now THIS is how you buy a car.
IF YOU HAVE THE DRIVE, WE HAVE THE OPPORTUNITY! APPLY TO WORK WITH THE CAROOGA TEAM TODAY!
Carooga is an equal opportunity employer.
To apply, please submit your resume and cover letter online to https://ffun.com/careers/.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.