Senior ServiceNow Developer - North America (Remote)
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure, resilient, private, public or hybrid cloud. With strong technical and functional consulting services, and World Class Monitoring & Automation, they serve some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Responsibilities
Delivery technical projects through the agile teams, methodologies, iterative design, and tools
Assist with ServiceNow portfolio of high-value opportunities with tactical delivery through alignment of vision, mission, goals and objectives
Activation and configuration of ServiceNow applications to meet business needs.
Development of flows, workflows and scripts to personalize existing ServiceNow applications.
Development of ServiceNow custom applications from inception to completion to automate and improve processes.
Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes.
Develop external application integration using Integration Hub, APIs, Service Graph
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation
Perform system and integration testing using Test management 2.0 and ATF
Delivery effective business and operating models, ITIL capabilities, and enterprise ITBM and ITOM implementation specializing in Demand PPM
Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives
Ability to drive and lead conversations in regards to overall objectives with both current and future goals and technologies.
Assist with and/or drive key client deliverables while ensuring that projects are completed on time and within the scope
Seek innovative and creative solutions to complex technical/business problems within a logical, rigorous, and analytical framework
Lead requirements gathering sessions by asking the right questions and digging for the answers
Prepare and deliver client presentations and work products/prototypes
Identify where improvements and pain-points lie and develop a strategy focused on inserting the correct and maintainable technologies
Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms.
Involved in planning of system and development deployment as well as responsible for meeting software compliance standards.
Evaluating interface between hardware and software, operational requirements, and characteristics of the overall system.
Documents testing and maintenance of system corrections.
Participate in functional requirement and code reviews
Translate business requirements and processes into technical requirement and configuration settings specific to software application solutions
Independently own a workstream, reviewing and potentially directing the work of more junior staff
Participate in risk-based analysis for test execution
Qualifications
A college degree with a B.S. in a computer-related field is preferred, B.A. (with applicable experience) may be acceptable
8+ years of experience of implementing various ServiceNow products
Ability to lead development teams in both a formal SDLC environment, as well as an Agile environment
ServiceNow Developer and at least three mainline certifications is a must
Proven experience in delivering ServiceNow for large organizations
Configuration Management Database (CMDB) experience (Required)
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
Experience implementing Service Catalog, CMS, Integrations with LDAP and other applications external to ServiceNow
Experience in installation and configuration of MID-Servers for various needs ITOM, Security, Integrations
Familiarity with User Interface Design and User Experience concepts
Excellent verbal, written, and interpersonal communication skills using English language
Strong organization and prioritization skills
Effective in communicating technical concepts to non-technical staff and business concepts/requirements to technical staff.
Ability to resolve problems with minimal management assistance, escalating when appropriate.
Strong collaboration skills with remote stakeholders and teammates to support global business needs and ensuring enterprise alignment.
Preferred Qualifications include
Experience and certification in Event Management; Discovery; Project Portfolio
Knowledge of and experience with Postman, Soap/REST APIs
Knowledge of ServiceNow modules like Agile 2.0, Test Management and Automated Testing Framework
Experience of highly-regulated environments
Experience in Cloud-based services (AWS, Azure)
You must be legally entitled to work in Canada and/or in the U.S. We are unable to sponsor at this time.