Overview
Join our dedicated team as an Immigration Caseworker, where you will play a vital role in guiding individuals through complex immigration processes with compassion and expertise. This dynamic position offers the opportunity to make a meaningful impact by assisting clients with their immigration needs, ensuring they receive accurate information, timely support, and respectful service. Your work will contribute to creating pathways for individuals and families seeking stability and new opportunities in our community.
TDOT Immigration is seeking a highly organized, detail oriented, and accountable Immigration Case Officer who thrives under pressure and takes pride in delivering exceptional client experiences.
This role is ideal for someone who can manage deadlines confidently, handle multiple files simultaneously, and take full ownership of their work from start to finish.
Key Responsibilities
- Manage a high volume of immigration files from intake to submission
- Assess client eligibility based on documentation and information provided
- Review immigration history, admissibility concerns, and compliance issues
- Prepare and accurately complete immigration forms
- Draft submission letters and supporting documentation where required
- Organize, merge, and quality check documents before final submission
- Track deadlines, expiry dates, and ensure timely follow ups
- Maintain accurate records in internal systems such as CRM platforms
- Monitor IRCC updates and integrate regulatory changes into processing
Client Experience & Communication
- Provide professional, clear, and empathetic communication to clients
- Set realistic expectations regarding timelines and outcomes
- Take initiative to personalize the client journey and enhance overall experience
- Proactively identify opportunities to improve customer satisfaction
- Handle challenging situations with composure and solution oriented thinking
Performance & Accountability
- Work effectively under pressure while maintaining a high degree of accuracy
- Take full accountability for assigned files and outcomes
- Demonstrate strong time management and deadline discipline
- Contribute to business results through productivity and quality submissions
- Continuously look for ways to improve processes and operational efficiency
Compliance & Professional Standards
- Follow all company policies, risk management, and compliance procedures
- Safeguard client confidentiality and protect sensitive information
- Act in the client’s best interest at all times
- Escalate concerns related to misrepresentation or compliance risks
Qualifications
- Experience in Canadian immigration processing preferred
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize effectively
- Excellent written and verbal communication skills
- Comfortable working in a fast paced environment
- Strong sense of accountability and ownership
Why Join TDOT Immigration
- Supportive and performance driven team environment
- Opportunity for growth and skill development
- Exposure to diverse immigration pathways
- A culture that values excellence, integrity, and accountability
Job duties may evolve based on business needs and organizational growth.
Requirements
- Minimum 1 to 2 years experience in Canadian immigration processing preferred
- Strong understanding of IRCC programs including Express Entry, Work Permits, Study Permits, PNP, and Family Sponsorship
- Exceptional attention to detail with ability to maintain high accuracy under pressure
- Proven ability to manage multiple files and meet strict deadlines consistently
- Strong accountability mindset with full ownership of assigned tasks and outcomes
- Ability to work efficiently in a fast paced, target driven environment
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to identify documentation gaps and proactively resolve issues
- Experience using CRM systems such as Case Easy, Monday, or similar platforms is an asset
- High level of professionalism, discretion, and confidentiality
- Strong understanding of privacy, compliance, and risk management principles
- Self motivated with ability to take initiative and improve client experience
- Team oriented with willingness to contribute to overall business results
- Excellent communication skills with the ability to motivate and mentor clients from diverse backgrounds
- Prior supervising experience preferred, with a focus on team collaboration and staff development
- Ability to manage multiple cases efficiently while maintaining attention to detail and confidentiality
Join us in making a difference! This paid position offers an engaging environment where your skills in social work, behavioral health, and crisis management will directly benefit those seeking new beginnings. We value energetic professionals committed to fostering positive change through compassionate service.
Job Type: Fixed term contract
Pay: $45,000.00-$50,000.00 per year
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Immigration: 2 years (required)
Work Location: In person
