TSR 1
Compugen Inc
London, ON
Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

The Technical Services Representative 2 plays a key role to our organization’s success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.

Duties and responsibilities

Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
Perform hardware warranty and non-warranty repairs of desktops, notebooks, servers and printers
Perform complex moves, adds, changes of computer equipment
Perform complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops and printers
Outsourcing to client sites as required
Responsible to maintain and update major vendor (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications
Mandatory on call requirement

Qualifications
Must pass Security Clearance check
A+ Certification
MCP
Three or more major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) a must.
3 years of related job experience
Experience with current Operating Systems
Experience with troubleshooting to determine and resolve problems with laser printers (major manufacturer’s brands) a must.
Experience with imaging and re-imaging of desktop and laptop computers
Must have a valid driver’s license, vehicle and insurance
Must be able to drive for long periods as necessary
Good written and verbal communication skills
Proven sense of urgency to complete tasks and assignments
Ability to diffuse tense customer situations and project a positive, confident outlook
High level of integrity and honesty
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Must be able to work independently as well as in a team environment

Working conditions
Have access to a vehicle
Standard work hours are: Monday to Friday, 9:00am to 5:00pm
Entitle to one, half an hour(0.50 hr) lunch break
Frequently assigned to changing priorities
May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.

Physical requirements
Must be able to lift a minimum of 40 lbs. on a regular basis

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.