Housing Administrator
Ottawa Community Housing
Ottawa, ON

The Housing Administrator reports to the Manager, Tenancy Administration, works as an integral team member and is assigned responsibility for a portion of communities in the portfolio. The Housing Administrator is responsible for tenancy administrative functions including the coordination of the annual income verification and rent renewal process and providing support to the Property Managers.

A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge and ability warrant.

Successful completion of Grade XII (high school leaving certificate).
A minimum of 3 years of experience working with the public, preferably in a residential rental housing context.
Previous experience in working as a member of a team.
Previous experience with using word processing, spreadsheets, financial and database systems.

Knowledge of Residential Tenancies Act, Housing Services Act, social service programs, Human Rights Code and community resources.
Knowledge and understanding of social housing programs and RGI rent policies is desirable.
Working knowledge of OCHC policies and procedures relating to occupational health and safety.
Knowledge of residential building components and maintenance terminology.
Strong interpersonal and communication skills to deal effectively with the public and all internal and external work related contacts.
Ability to read, understand and interpret policies and procedures.
Excellent organizational and administrative skills.
Mathematical skills to calculate total income, RGI rents and prepare monthly reports as well as more complex calculations of fractions, percentages, and decimals.
Demonstrated ability to use personal computers for data entry, generation of reports and reviewing information to ensure accuracy and consistency.
Demonstrated ability to compile and check data.
Effective oral and written communication skills with a courteous and efficient telephone manner.
Ability to meet deadlines, work under pressure and maintain self-motivation.
The core competencies to effectively perform in this position are Delivers Great Service, Builds Strong Work Relationships and Puts Learning to Work.

The leadership competencies to effectively perform in this position are Leads People, Leads Strategy and Leads Results.

It is expected that these behaviours are demonstrated up to and including the specified level for each competency. Click here for the full competency profile.

Delivers Great Services

Builds Strong Work Relationships

Puts Learning to Work

Level B

Level A

Level A

Oral fluency, reading and writing abilities in English are required.
Oral fluency, reading and comprehension in French are required

Security clearance is required.
OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.