Confidential Assistant
British Columbia Rapid Transit Company
Lower Mainland, BC
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates two of Metro Vancouver’s three SkyTrain lines on behalf of TransLink, the regional transportation authority. Launched in 1986, SkyTrain is the first and one of the longest, fully-automated, driverless, rapid transit systems in the world. It boasts an average on-time service performance rating of 95 per cent and moves on average 250,000 passengers per weekday.

Provides confidential clerical and administrative support to the Fleet Department within BCRTC.


Provides confidential clerical and administrative support to the department by producing a variety of highly confidential correspondence, memos, presentation materials, spreadsheets and reports from researched data, drafts or verbal instructions; composes and prepares routine and mass mail correspondence; reviews documents for grammar, spelling, coding and simple mathematical accuracy; opens, reviews and distributes incoming mail.

Screens incoming calls for department, attending to routine enquiries from within BCRTC and TransLink subsidiaries as well from outside agencies or representatives (in certain positions this may also include enquiries, complaints or commendations from customers), referring to others for response where appropriate; tracks and expedites information flowing in and out of the office; takes messages; provides information about departmental policy and procedures; follows up with managers and staff to ensure the complete and timely provision of information including responses to any customers/public enquiries or complaints.

Maintains filing and recording systems to ensure the efficient and secure storage and retrieval of correspondence, reports, reference material and other documents; compiles, updates and maintains procedural manuals. Maintains and updates spreadsheets and databases for tracking of department specific information, generating reports from those sources as requested.

Arranges appointments and meetings; coordinates calendar for department Director, including certain Managers at Director’s discretion; coordinates events, functions and travel arrangements; maintains business contact lists; retrieves, compiles and distributes reference material for meetings and takes and transcribes minutes.

Maintains employee information including employee timekeeping records, changes of status, personnel contact lists and other related reports as requested.

Assists with preparation of departmental budgets. Monitors expenditures, processes departmental invoices and expense claims/receipts, and reports on variances for area.

Maintains and orders office supplies and arranges for the maintenance and repair of office equipment.

Provides administrative support to other projects, programs and related departments as required.


The competencies for this position would typically be acquired through successful completion of Grade 12 and post-secondary courses in office administration and procedures.

2 Years prior administrative experience in a client service-oriented environment, requiring a high degree of confidentiality.

Other Requirements:
  • Strong interpersonal skills including tact and diplomacy
  • Strong verbal and written communication skills
  • Solid analytical skills to input and format data within databases
  • Basic knowledge of accounting principles to assist in expense monitoring, budgeting and reporting.
  • Strong organizational skills to coordinate multiple tasks and projects
  • Solid knowledge of BCRTC’s corporate structure, policies and programs.
  • Proficiency on all office software, including word processing, spreadsheet, and presentation software and web-based HRIS systems
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule
40 hours per week.

Rate of Pay
Grade: 1

Salary starting at $49,174 per annum

How to Apply
Please click the 'Apply' button at the top right corner or go to to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: April 15, 2019
Closing Date: open until filled

Please note that only those short listed will be contacted.

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Equal Employment Opportunity
British Columbia Rapid Transit Company is an equal opportunity employer.