Employee Group:
Support Staff (BCGEU)
Hours of Work (BCGEU):
8:30 - 4:00
# of openings:
1
Hours Per Week (BCGEU):
35
Pay Level:
6 - BCGEU Pay Grid
Days of Work (BCGEU):
Monday, Tuesday, Wednesday, Thursday, Friday
Employment Type:
Permanent Full Time
Internal Closing Date:
January 16, 2022
Travel Frequency:
Occasional travel between campuses is required.
External Closing Date:
Open Till Filled
Competition ID:
1211
Kwantlen Polytechnic University
KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.
JOB OVERVIEW: ASSESSMENT AND TESTING SERVICES SUPPORT ASSISTANT
The Assessment & Testing Services (ATS) Support Assistant is responsible for proactive tier one support for KPU students, faculty, staff and external clients. The ATS Support Assistant ensures a consistent response on exam booking and schedules, registration trouble shooting, accessibility supports, remote testing technical assistance, exam procedures and policies, escalating when required. Provides comprehensive administrative support to the Assessment & Testing Services department.
EDUCATION AND EXPERIENCE
- A Certificate in Office Administration or equivalent experience.
- Minimum of one-year experience in a front line or first tier support capacity preferably in a post-secondary environment.
- Or an equivalent combination of education and experience.
QUALIFICATIONS
- Able to provide first tier technical and procedural support for KPU students, faculty, staff, by email, phone, and online, insuring a consistent response on exam booking and schedules, registration trouble shooting, accessibility supports, remote testing technical assistance, exam procedures and policies escalating to Test Administrators as needed.
- Intermediate competency of MS Office (Outlook, Word, Excel, OneNote).
- Able to effectively use online conferencing tools (Teams, Zoom, Big Blue) integrated with LMS (Moodle) to assist students with virtual testing.
- Comfortable with enterprise systems (Banner), exam-scheduling software (RegisterBlast), web browser editors (Drupal) and file sharing systems (Sharepoint).
- Able to effectively collaborate and communicate with employees and internal/external stakeholders; handling sensitive issues and maintaining confidentiality.
- Demonstrated customer service experience in a fast-paced service related environment.
- Able to communicate effectively in English, both verbally and in writing with a diverse group of people.
- Proven ability to provide appropriate and timely traffic control of a fast-paced reception area with in-person visitors, telephone calls and online/remote queries while maintaining high levels of customer service.
- Minimum keyboarding skill of 45 wpm with a high degree of accuracy.
- Demonstrated ability to absorb and recall large amounts of information and be able to use this in responding to client inquiries.
- Demonstrated high quality organizational, planning, coordination, consistency and follow-up skills.
- Demonstrated experience working independently with minimal supervision, problem solving, exercising good judgment, respecting confidentiality and showing initiative.
- Ability to travel and work on other campuses as required.
- Intercampus travel is required; possession of a valid driver’s license and access to a vehicle is preferred.
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Note to Applicants
The University welcomes and encourages applications from women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. If you require an accommodation through our hiring process, please include your request in the application email.
We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.
Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.