Behaviour – Outreach Facilitator (Pet Training) | Full Time

Winnipeg Humane Society Winnipeg, MB

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Job details

Full-time

Skills

Class 5 Licence
Public speaking
Microsoft Office
High school diploma or GED
Organizational skills
Computer skills
Leadership
Communication skills
Time management

Full job description

Winnipeg Humane Society – Job Posting #2024-02-02

Date: July 2nd, 2024

Position Title: Outreach Facilitator (Pet Training)

Department: Behaviour

Reports To: Manager, Behaviour and Retail

Classification: Union, Unit 8

Rate: $18.31

Hours: 40 hours/ week; Sunday to Tuesday 11-7pm, Wednesday and

Thursday 12-8pm

Days/times of shifts may vary/change

Start Date: ASAP

Closing date for internal applicants: Open until filled

Position Summary:

Reporting to the Manager, Behaviour and Retail Operations, the (Outreach Facilitator’s) primary
role will be to facilitate the Winnipeg Humane Society’s educational, training, and community
outreach programs pertaining to Behaviour. They will assist with research, development, and

scheduling of training classes and workshops related to animal behaviour. The (Outreach

Facilitator) is responsible for responding to the behaviour helpline calls and surrender profiles

submitted for relinquishment of pets for behaviour reasons. They will assist pet owners with

behaviour concerns to offer resources to resolve these concerns to help keep pets in their homes.

Additionally, they will provide training and conduct assessments for WHS staff and volunteers for

WHS programs and community outreach initiatives.

Who we are:

One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.

An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.

A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.

One of the largest and more recognized animal shelter and welfare organizations in Canada.
Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

Duties and Responsibilities:

Coordinate animal behaviour training classes including the scheduling of contract trainers,

booking private consultations, class registration, and client relations

Participate in behaviour class activities, assisting the contract trainers and volunteers with

set up, class lessons, and take down

Monitor the Behaviour Helpline and Surrender Profiles to promote training and

interventions aimed at keeping pets in the home

Provide post adoption support to adopters
Provide additional enrichment to adoptable pets and assist with adoptions for dog pairings

and behavioural animals

Participates in out-of-shelter initiatives related to promoting safe communities and better

human-animal interactions

Initiate and maintain positive relationships with contract trainers, community training

facilities, and other industry partner

Assist the Manager with the development of department manuals, processes, policies, and

procedures as assigned

Researches and develops innovative training approaches to keep pets out of the shelter

and in their homes

Work with the Manager in developing and maintaining behaviour outreach programs,

curriculum, materials, and supplies

Collect content and participates in social media such as Facebook Live
Some evenings, weekends, and holidays required
Other duties as reasonable assigned

Qualifications:

The following are mandatory qualifications for this role:

High School Diploma or equivalent
Experienced and confident with public speaking; excellent skills speaking in front of

groups or via telephone, video, or live on social media

Valid Class 5 Driver’s license and access to a vehicle
Clear Criminal with Vulnerable Sector Check
Demonstrated experience in delivering quality customer care
Minimum 1-year professional experience in pet training

The following qualifications are desired and would be considered assets:

Professional Dog Trainer Certification
Knowledge of Shelter Buddy an asset
Education in animal care or related experience in a clinic or shelter environment

preferred

Knowledge & Skills:

Excellent communication skills, both written and verbal; must communicate effectively

with management, staff, volunteers, and clients. Communicates professionally,

articulately, clearly, and assertively

Strong time management skills and ability to work well under pressure while balancing

multiple priorities

Ability to maintain the utmost confidentiality on all matters pertaining to the Society
Excellent computer skills, including Microsoft Office
Excellent problem-solving abilities
Exceptional organizational skills
Demonstrated leadership abilities

Personal Attributes:

Mature, organized, and independent individual with sound judgement
Initiative and confidence to suggest improvements to current systems and contribute new

ideas

Self-motivated and enthusiastic; confident with responsibility and able to work with

minimal supervision

Collaborative and team focused mindset
Responsible and motivated, committed to the goals and objectives of the Society

Authority:

Authority to perform all assigned duties and responsibilities within established policies and

procedures.

Accountability:

This position is directly accountable to the Manager, Behaviour and Retail Operations and has the

authority to perform all assigned duties and responsibilities within established policy and

procedure.

Interpersonal Relationships:

Regular, daily involvement with other WHS departments, volunteers and customers.

Standards of Performance:

1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job
duties, as well as when representing the Winnipeg Humane Society both inside and outside

of the shelter environment.

2. High standards of customer service and respect for all as required for all clients and peers.
3. Successful and thorough completion of assigned job duties within reasonable time limits.

4. Communicates effectively with all departments, volunteers and customers.
5. Confidentiality is maintained on all matters pertaining to The WHS.
6. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane

Society’s mission, policies, and practices.
7. Reliability and diligence in position.

Exemplifies Winnipeg Humane Society’s Core Values:
• We let empathy guide our commitment to animal welfare and approach to all individual

beings, people, and animals alike.

We value and accept each other.
We are committed as an organization to lead with integrity and accountability.
We are guided by innovation and remain open to change.
We foster an inclusive, purposeful, and safe communication space.

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:

Being knowledgeable and supportive of WHS programs
Sharing their passion for service to animals, people, and our community with our guests
Serving as an inspiration to all guests by providing an exemplary level of animal care

and guest service

Being able to communicate a compelling case for support that demonstrates the

impact of philanthropy on Winnipeg Humane Society

How to apply:

Please forward your resume and cover letter to:

Attention: Yvonne Coe, Manager Behaviour

[email protected]

Please quote the job posting number in your email or cover letter subject line.

The WHS is committed to providing accessible employment, and ensuring that our recruitment,

assessment and selection process is barrier free. If a candidate requires accommodation during

the hiring process, Human Resources Services will work with the individual to meet their needs.

NO PHONE CALLS PLEASE

The WHS values diversity and equality in its team. All qualified applicants will receive consideration

for employment without regard to race, religion, gender, gender identity or expression, sexual

orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be

contacted. For more information and other employment opportunities, visit

https://winnipeghumanesociety.ca/about-us/careers

Apply Now

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