Medical Receptionist
Full-Time Receptionist (11:00 a.m. – 7:00 p.m.)
Join the team at Carleton Sport Medicine Clinic!
Carleton Sport Medicine Clinic is seeking a full-time Receptionist to join our exceptional team. This position is Monday to Thursday (some Fridays), 11:00 a.m. to 7:00 p.m.
Located on the campus of Carleton University in the heart of Ottawa, we are a well-established Sport Medicine and Physiotherapy Clinic with an outstanding reputation in Ottawa's medical community.
We offer a beautiful, modern, and welcoming work environment where teamwork, professionalism, and exceptional patient care are at the heart of everything we do.
The ideal candidate will have:
- A friendly, professional, and compassionate attitude
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- The ability to thrive in a fast-paced healthcare environment
- Medical office experience (an asset, but not required)
Position Summary
The reception team plays an essential role in ensuring the smooth and efficient flow of clients through our busy Sport Medicine Clinic. The successful candidate will provide exceptional front-line service while supporting daily clinic operations.
Key responsibilities include:
- Greeting and assisting clients in a professional and welcoming manner
- Answering phones, taking accurate messages, and prioritizing urgent calls
- Client intake and registration
- Booking and managing appointments
- Processing payments, creating invoices, and following up on outstanding balances
- Preparing and maintaining electronic medical records
- Maintaining confidentiality and using discretion with all patient information
QualificationsEssential:
- Completion of a Medical Administration course (including medical terminology and pharmacology) or related experience
- Excellent verbal communication and customer service skills
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Professional, pleasant, flexible, and dependable approach to work
- Demonstrated ability to maintain confidentiality and exercise discretion
- Ability to handle financial transactions accurately
Desirable:
- Administrative experience in a medical clinic, physiotherapy clinic, or similar healthcare setting
- Experience with scheduling systems and EMR platforms such as Accuro and Jane
- Familiarity with OHIP billing is an asset
- Bilingual an asset (French / English)
Additional Details
- Position: Full-Time Permanent
- Hours: Monday to Thursdays (occasional Fridays) 11:00 a.m. – 7:00 p.m.
- Starting Salary: $19.00–$20.00 per hour, based on experience and responsibilities
- Work location: On-site at Carleton University
- Remote work: Not available
- Transportation: Accessible by Bus and O-Train
- Parking: Paid parking available on campus
- Group RRSP: Available after probation period of 3 months.
If you are looking for a rewarding position in a professional healthcare environment with a supportive team, we would love to hear from you.
Job Type: Full-time
Pay: $19.00-$20.00 per hour
Education:
- Secondary School (preferred)
Work Location: In person
