Position: Client Case Coordinator (RN/RPN) - Motor Vehicle Accident Industry
Reporting to: Director of Operations
Location: Q Medical Head Office (North York)
Position Summary:
The Client Case Coordinator is responsible for reviewing new referrals and conducting client telephone or virtual interviews to select and confirm an appropriate course of assessments to support their medical needs.
The Client Case Coordinator will work with our clients (plaintiff counsel) to select and submit appropriate assessments (OCF form completion) in line with the clients' requests.
The Client Case Coordinator will report to the Director of Operations. They will work closely and collaboratively with the Intake and Scheduling team, the Quality Assurance Team, and the CAT department.
About Q Medical:
Q Medical provides independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness.
Our approach is to build empathy and treat our clients like members of our own family on their path to recovery. We believe employee satisfaction is the key to success at Q Medical, which ultimately leads to the satisfaction of our clients. We take great pride in the hope and happiness we bring to our clients' homes and communities, and we are looking for highly motivated candidates who will be able to reciprocate our values to our clients.
Responsibilities:
- Review new referrals
- Review client medical files to gather supporting clinical information
- Communication with legal representatives for file clarity and recommendations
- Contact clients to conduct interviews and establish rapport
- Manage client files
- Complete and prepare appropriate OCF forms via HCAI through Universal Software
- Track and follow up on OCF forms for client signature and insurer approval
- Track OCF insurer responses and coordinate with the scheduling department
- Communicate with insurers and adjusters as needed to support OCF submissions and approvals
- Communicate with the scheduling department regarding the selection of assessors
- Review section 44 reports pertaining to any denied OCF submissions
- Provide exceptional customer service and communication, both written and verbal
- Perform other responsibilities as required
Qualifications:
- Minimum of one (1) year of experience reviewing medical files
- At least three (3) years of experience in a clinic setting
- A minimum of three (3) years of customer/client/patient service experience
- Experience in the MVA industry is an asset
- Experience with the Statutory Accident Benefits Schedule (SABS) is an asset
- Experience using the Universal Software is an asset
Knowledge and Skills:
- Excellent customer service skills with a strong sense of empathy
- Strong written and verbal communication skills
- Commitment to continuous learning and professional development
- Critical thinking, problem-solving and analytical skills
- Proven ability to build and maintain professional relationships
- Ability to work independently and as part of a team
- Extensive experience using Microsoft Office, specifically Word
- Meticulous attention to detail
- Strong multi-tasking, time management, planning and organizational skills
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
