Intake Coordinator
Alzheimer Society of Durham Region
Whitby, ON

Position Summary:

Under the direction of the Clinical Manager, the Intake Coordinator will be the first point of service to individuals seeking service and support from Alzheimer Society Durham Region.


  • Speaks with clients on the phone or in person (walk-in)
  • Performs screening with all clients and fax referrals
  • Completes intake documentation and registers client into database
  • Assists with statistical reporting when required
  • Provides initial assessment to match client to appropriate internal programs
  • Identifies appropriate external referrals when client’s needs are not appropriate for ASDR services
  • Schedules client appointments as required
  • Maintains case documentation as required
  • Enters statistical & client data into Penelope database
  • Maintains an inventory of internal & external resources
  • Active participation in agency & team meetings as required
  • Other duties as assigned from time to time


Reporting to the Clinical Manager, the Intake Coordinator works as part of a multi-member team and has close working relationships with all ASDR program staff. The Intake Coordinator also maintains working relationships with professional colleagues, community agencies, residential homes and other organizations and groups working with people with dementia in Durham Region.


  • Social Service Worker Diploma or post-secondary degree/diploma in health, social work, or social services. Specific training in dementia studies is considered an asset
  • Minimum of 2 years’ experience working in a social service agency
  • Experience working with persons with dementia and their care partners is preferred
  • Excellent verbal and written communication skills in English
  • Excellent verbal and written communication skills in French is considered an asset
  • Comprehensive knowledge and understanding of Alzheimer’s disease and related dementias is considered an asset
  • Database experience an asset
  • Ability to work cooperatively with volunteers and staff
  • Excellent organizational & time management skills with the ability to manage multiple tasks
  • Excellent project management skills with the ability to prioritize workload and manage multiple tasks.
  • Flexible with the ability to work evening and weekend shifts when required
  • Computer literacy with proficiency in Windows environment; strong working knowledge of Microsoft Office
  • Proven ability to set individual priorities
  • High standard of ethics and confidentiality
  • Shows initiative, flexibility and resourcefulness
  • Current Ontario driver’s license and daily access to an insured vehicle
  • The successful candidate will be required to provide a Vulnerable Persons Check (police check) conducted within the last two months.


  • Please submit your application to jobs @ quoting “Intake” in the subject title no later than Friday, March 29th 2019 at 4:00 p.m.
  • Salary range expectations must be included in your cover letter.

No phone calls please. We thank you for your interest in applying to the Alzheimer Society of Durham Region; however, only candidates selected for an interview will be contacted.

The Alzheimer Society welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.


This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

Job Type: Part-time


  • Working with persons with dementia: 1 year (Preferred)
  • Social Service work: 2 years (Required)