FLO Martial Arts Stouffville
At FLO Martial Arts Stouffville, we're more than a martial arts academy—we're a community dedicated to helping people become their best selves.
We're looking for a friendly, reliable, and people-oriented Front Desk Assistant who enjoys building relationships and creating positive experiences for children, families, and visitors.
This role begins on a part-time basis and offers opportunities for increased responsibility, hours, and compensation over time based on performance, availability, and interest. For the right person, this position may grow into a full-time role.
Compensation & Growth
- Starting wage: Ontario minimum wage
- Part-time position with opportunities for additional hours over time
- Performance-based growth opportunities
- Increased responsibilities, hours, and compensation available for team members who demonstrate initiative, reliability, strong performance, and a desire to grow
- For the right person, this role may evolve into a full-time position with leadership responsibilities
Schedule Requirements
To be considered, applicants must be available:
- Monday evenings
- One additional weekday evening OR Saturday mornings
These are the minimum availability requirements for the position.
Successful candidates should also be reasonably available to:
- Assist with occasional special events, seminars, tournaments, grading ceremonies, and community activities, which may occur on weekends or evenings
- Cover shifts for other team members when available
- Attend training and onboarding sessions as required
Optional Additional Hours
Additional hours may be available during onboarding, special events, staff coverage needs, and busy periods throughout the year.
Team members who demonstrate reliability, initiative, and strong performance may have opportunities for increased hours and responsibilities over time.
What You'll Do
- Welcome students, parents, and visitors
- Assist with member check-in and attendance tracking
- Answer phones, texts, emails, and general inquiries
- Support trial students and new member onboarding
- Maintain a clean, organized, and professional front desk area
- Assist with events, promotions, and member communications
- Build positive relationships with students and families
- Support membership growth and retention initiatives
- Learn and use software systems to support daily operations
What We're Looking For
The ideal candidate:
- Enjoys talking with people and making others feel welcome
- Is confident speaking with people in person and over the phone
- Naturally builds relationships and remembers details about people
- Is comfortable making small talk and creating connections
- Is organized, dependable, and professional
- Can multitask in a busy environment
- Is comfortable using computers and learning new software and technology
- Is coachable and eager to learn
- Takes initiative and looks for ways to help without being asked
- Is resourceful and enjoys figuring things out independently
- Demonstrates strong personal responsibility and follow-through
- Takes pride in delivering exceptional customer service
Bonus Points If You Have Experience In:
- Customer service
- Retail
- Hospitality
- Sales
- Reception or front desk work
- Child and youth programs
- Sports, fitness, or martial arts
Our Culture
This role is best suited for someone who enjoys taking initiative, solving problems, and continuously improving.
Training and support are provided, but successful team members are proactive, resourceful, and comfortable learning new systems and processes. We value people who take ownership of their work, look for solutions, and genuinely care about creating a positive experience for others.
Growth Opportunities
This role can remain part-time, or for the right person, may grow into additional responsibilities, increased hours, and leadership opportunities over time.
We believe in promoting from within and providing opportunities for team members who demonstrate initiative, reliability, strong people skills, and a commitment to serving our community.
Pay: From $17.95 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
Application question(s):
- Are you able to work on-site in Stouffville, Ontario? (This is not a remote or hybrid position.)
- Are you available to work Monday evenings on a consistent basis?
- Are you available to work at least ONE additional weekday evening OR Saturday mornings?
- Are you reasonably available to assist with occasional special events, staff coverage, and training sessions that may occur on evenings or weekends?
- How many years of experience do you have working in customer service, retail, hospitality, reception, sales, or another people-facing role?
- How comfortable are you speaking with customers in person and over the phone?
- How would you describe your comfort level with computers and learning new software?
- Are you interested in taking on additional hours, responsibilities, and growth opportunities if they become available?
Work Location: In person
