Oakridge Ford is actively hiring BDC Representatives to join our successful dealership. Your primary focus will be to manage the online component of a dealership's sales. In this vital role, you will handle incoming email, phone calls, chat and text leads, and most importantly assess the customer needs, respond to them, and set up appropriate appointments.
You will provide a high level of customer service on leads generated via the website. We operate under the principles of honesty, responsibility, transparency, and commitment. The right candidate for this position is self-motivated, high energy, dynamic and results-oriented and passionate about providing exceptional customer service to our clients. We provide full in-house training. No previous automotive experience is required. We are ultimately looking for team members with the right attitude and willingness to grow.
Oakridge Ford is a premier, long-standing pillar of the London automotive market, recognized for its operational scale and comprehensive automotive solutions. Housing a massive inventory of new and pre-owned cars, trucks, SUVs, and minivans, the dealership runs a high-volume, structured operation built on professional excellence. Notably, Oakridge Ford boasts one of Ontario's top Parts and Service Centers, making it a major hub for technical expertise and a powerhouse for steady, reliable workflow.
For an applicant, Oakridge Ford provides an incredibly stable and lucrative career home. The sheer size of the dealership's vehicle selection and its robust, in-house financing and leasing departments ensure a constant stream of traffic for the sales floor and a packed board for the service bays. The facility is run by an experienced, highly professional team that values industry expertise and structured growth. Joining Oakridge Ford means stepping into a leading-edge environment that offers top-tier manufacturer training, exceptional earning potential, and the security of working with one of the most established automotive operations in the province.
What we Offer
- Base salary plus a commission/bonus plan
- Paid In-House Training
- Extended health care benefits, dental etc.
- Centralized location
- Opportunity for career growth
- Hands on management staff
Qualifications
- Previous New or Used Sales experience preferred
- Amazing customer service skills resulting in complete customer satisfaction
- Competent at addressing and overcoming objections
- Superior communication skills, both oral and written
- Outstanding organizational skills
- Ability to thrive under pressure
- Results driven attitude
- Valid driver’s license
- Experience with Automotive software systems (an asset)
- An OMVIC license is required
Responsibilities
- Following up on internet leads
- Generate appointments and quotes
- Handle all incoming internet email leads and incoming phone calls
- Greet all customers in a professional manner
- Responding to customer queries on calls and electronic media (chat / email/ Social Media)
- Maintain knowledge of new products, features, accessories, financial services offerings, etc.
- Deliver inquiries / messages intended for other sales personnel and departments promptly
- Consistently send email promotions and incentives to customers
- Oversee CRM usage to keep track of leads and contact customers
Why choose Rafih?
- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events
Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.
We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.
Oakridge Ford is a proud member of the Rafih Auto Group. The Rafih Auto Group is a leading auto dealer in the industry representing multiple dealerships. We are committed to the complete satisfaction of our customers and employees alike.
We offer a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership groups.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
Experience:
- Customer Service: 2 years (preferred)
Licence/Certification:
Location:
- London, ON N6H 1T8 (required)
Work Location: In person
