Overview
We are seeking a Client Service Representative to join our team. The ideal candidate will have a passion for customer service and possess strong communication skills. This role offers the opportunity to work in a dynamic environment and interact with a diverse client base. Previous Collection Agency Experience is a MUST.
Those that do not meet the below requirements, need not apply.
Responsibilities
- Primary point of contact for clients
- Communicate with clients via telephone and email
- Address Client Inquiries
- Providing Product and Service Information
- Resolving any Emerging issues
- Reporting
- Prepare manual letters
- Adhoc Requests
- Manage & Distribute emails from General Mailbox
- Document Uploads
Qualifications
- Previous experience in a collection agency and/or client services is mandatory
- Familiarity with Debt Master / DRS is an asset, but not mandatory
- Proficiency in MS Office
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving abilities
- Proficient in English with extraordinary communication and interpersonal skills
- Maintain cordial relationships with clients
Employee Benefits:
- Paid training
- Medical benefits eligibility
- Great growth & management development
- Free Covered Parking on site
- Social Events (BBQ, Bowling, Holiday Parties)
Join our team as a Client Service Representative and embark on a rewarding career where your skills will be valued, and professional growth opportunities await.
Job Type: Full-time
Pay: $2,800.00-$3,300.00 per month
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Schedule:
Experience:
- Customer relationship management: 1 year (required)
- Collections: 1 year (required)
- Client Services: 1 year (preferred)
Language:
Work Location: In person
