GO Train Operator/Customer Service Ambassador
Toronto, ON
GO Train Operator/Customer Service Ambassador-TOR04804





At Bombardier, 70,000 employees in 60 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

The Customer Service Ambassador is the onboard face of GO Transit to their rail commuters, thus an ideal candidate for this position must exhibit the following abilities:

  • Excellent written and verbal communication skills, including ability to perform report writing, public address announcements and radio communication
  • Prioritize tasks in a fast operational environment
  • Safety consciousness to ensure personal and passenger well-being
  • Maintain focus and concentration in crowded and busy space;
  • Exceptional punctuality
  • Exceptional interpersonal skills, empathy, and teamwork
  • High level of integrity, ability to work without continual supervision

  • Attend to, resolve and escalate customer service issues on a daily basis
  • Operate independently and make sound business decisions that show customer and operational focus
  • Make all public service announcements, including but not limited to informing passengers of any delay of five minutes or more, station stops, special on board announcements etc.
  • Ensure that all passengers have alighted, discarded newspapers and other litter picked up, lost personal items are collected and doors secured at terminus
  • Responsible to safely deploy the accessibility ramp as well as operating the required doors at station stops through radio communications following GO Transit Accessibility Guidelines (appropriate training will be provided)
  • Interface regularly with the Train Operator, GO Commuter Central and host railway’s rail traffic control centers (RTC) when required via the radio as well as a PDA
  • Communicate with Maintenance staff in order to correct defects which could affect train performance on the road to minimize delays to train and passengers
  • Implement and carry out the evacuation plan in the event of an emergency.
  • Compile customer service reports and other reports as required
  • Attend to passenger medical emergencies as a “first responder”, providing first aid care.
  • Attend to passenger assistance alarms (code 1033), which may be, but are not limited to: conflicts, medical issues, medical emergencies, disturbances, etc.
  • Conduct pre-departure equipment inspections
  • Work weeks will involve being available 24 hours a day, 7 days per week with scheduled days off being afforded within a 7 day work week
  • Secondary School Diploma
  • Valid “G” class driver’s license and access to a vehicle
  • Minimum 5 years of relevant work experience

  • Exceptional performance and work record as a Customer Service Ambassador
  • Oversee safe movement of trains
  • Walk on uneven surfaces around moving equipment and mainline train traffic
  • Comply with signals and operating instructions, railroad rules and regulations
  • Sit, stand, climb, manipulate equipment and switches as required
  • Receive and transmit instructions by radio
  • Monitor speed, brake and other gauges to ensure safe and on-time train operations
  • Perform mechanical pre-departure inspections

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at careers.bombardier.com

Your ideas move people.


the evolution of mobility

Job: Train Operations & Maintenance
Primary Location: CA-ON-Toronto Downtown
Organization: Transportation
Schedule: Full-time
Employee Status: Regular

Job Posting: 08.10.2019, 7:24:31 AM

Unposting Date: Ongoing