Processes general admission, LeisureCard sales, program registration, activity space rental payment, locker revenue collection, parking permits, city cards etc., using an automated point-of-sale system, and receives customers entering leisure facilities.
Provides program and service information including schedules, program description, policy explanation, and facility rental information.
Responds to related complaints and enquiries in accordance with established policy and procedure.
Prepares shift revenue balancing report, balances transactions to report, balances cash float, and prepares a bank deposit.
Processes program registration applications, class transfers and withdrawals according to Department policy. Forwards refund requests to supervisor for approval and processing. Prints class lists, as required.
Processes booking requests for designated spaces for short-term use, e.g. rooms for meetings, informs the Clerk 10 of any rental requirements, and forwards all other rental/event requests to the supervisor. Initiates customer birthday party requests and forwards to supervisor for processing.
Enters admission pass usage information and revenue summaries into computer databases.
Performs general office functions such as filing and word processing, as required.
Assists supervisory staff in providing shift orientation for new staff.
Performs other related duties as assigned.
Grade 12 education.
One year related cash-handling experience in a customer service environment.
Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue (cash) collection reports.
Knowledge of customer service principles and practices.
Ability to interact with customers and remain calm when dealing with customers during high volume periods.
Ability to provide responsive customer service, and convey confidence and competence.
Ability to maintain records and to make accurate arithmetic calculations.
Ability to understand and execute oral and written instructions.
Ability to establish effective working relationships.
Skill in the operation of office equipment and automated systems, including a programmed cash register.
Shift work and weekend work is involved.
$19.45 to $21.45 per hour (2021 rates)