Who we are:
Markham Stouffville Hospital (MSH) is one of Ontario’s leading community hospitals. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond.. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?
Who you are:
You are an innovative and patient centered individual who provides excellence within their profession
You are a team player with excellent communication, critical thinking and customer service skills
You have vision, flexibility, transparency, honesty and practicality
You are organized, accurate, able to multi task and meet deadlines
You support the patient experience, your colleagues and others cultural and spiritual beliefs
You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
What we need:
As a member of our team, you will be responsible for ensuring the systems supporting the coordination and facilitation of flow within the Facilities & Corporate Services Department are maintained. In this role you will utilize your goal-oriented, client centered approach to assist in the day to day operations including the monitoring, evaluation and assigning of resources within the portfolio.
You are someone who can work in a fast paced environment and can prioritize multiple competing priorities and can critically problem solve to ensure that an efficient flow is maintained.
Respond to customer service requests and direct as required, monitoring, tracking and dispatching support services calls as necessary
Initiate Service recovery after a customer complaint
Preparing and maintaining departmental schedules for all support services areas and troubleshooting scheduling concerns according to CUPE collective agreement (this will include tracking of vacation approvals, sick call replacements, shift vacancies, shift exchanges and vacation requests, posting available shifts on staff notification application, identify gaps and improvements within schedules and flag when additional staffing is required
Maintenance, upgrades, analytic, and roll out of the scheduling software
Exercise judgement and independence to coordinate the department work flow process, Connexall, Oculys, Intelliguard system, Shiftlink, Linenmaster, Key watcher, Department Work routines
Identifying automated system trends and highlighting when service levels are not met
Organize and distribute meeting room set ups, cleaning schedule
Supporting payroll function
Escalating and managing equipment issues or needs
Data entry and maintaining data integrity in tracking systems
Monitoring and analyzing the performance of assigned support services systems to provide reports for appropriate leads;
Identifies trends within role and recommends continuous improvement activities
The successful incumbent will be required to work alternating weekends, 0900h - 1700h, and backfill as required. Schedules may change based on departmental needs.
BAND R: $27.33 - $32.64 per hour
What you bring to MSH:
Secondary School diploma and completion of Community College Secretarial Diploma or equivalent
Support Services administrative experience
Previous administrative experience within a support services environment
Minimum 1 year relevant administrative hospital experience
Recent experience with computerized scheduling and payroll timecards, preferably within Meditech 6.0 environment
Proven MS office proficiency (Word, Excel and PowerPoint)
Experience with coordination of a complex scheduling system
Proven agility to facilitate and coordinate efficient flow of a busy work environment
Demonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced environment
Excellent customer service, interpersonal skills and conflict management
Excellent written and verbal communication skills
Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the program
Must demonstrate high initiative and efficiency
Demonstrate a high degree of energy, enthusiasm, initiative, self direction and the ability to work independently or in a team environment with minimal supervision
Demonstrates a high level of accuracy and attention to detail in work and be able to problem solve
Demonstrated good attendance record with the ability to maintain this same standard
Demonstrates a commitment to a healthy and safe workplace for self and other by taking all reasonable precautions and working in compliance with hospital related policies , health and safety legislation and best practices and completing relevant mandatory education as required
Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.