Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Unit Claims Manager, Appraisal, to join our growing team!
What you'll do here:
- Directs and coordinates the activities to achieve quality and compliance objectives of the repairs performed by the vendors, in accordance with Intact policies and in compliance with Intact standards and procedures.
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Act as a resource person by providing support to internal and external estimators and various Intact resources to answer their questions.
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Provide training and technical support to employees by keeping up to date on software and techniques used.
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In collaboration with the adjusters, verify the subrogation files of other insurers and make the appropriate recommendations.
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Perform quality control of estimates produced by all in-house appraiser and body shops by ensuring compliance with policies and the application of standards and procedures, including those concerning customer service.
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Increase the efficiency of his sector by participating in the development of analyses and recommendations.
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Manage the activities of their team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork.
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Support the teams of our trusted networks for complaints related to estimates.
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Participate in various existing committees in the field of estimation and be aware of industry techniques.
What you bring to the table:
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College diploma or equivalent combination of education and experience
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3 to 5 years of management experience is an asset
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Knowledge of the appraisal process and software
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Experience and demonstrated leadership success factors within Intact
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Good analytical, synthesis and decision-making skills
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Project management and change management skills
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Can engage and mobilize your team
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Can build relationships based on trust and collaboration
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[Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
